Revenue Cycle Systems Specialist

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate over 180 senior living, home health, hospice, and home care operations across 14 states, and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, compliance, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

As a h i g h l y v i s i b l e, access i b l e, a nd d e d i cate d m e m b er o f o u r ser v i ce tea m , t h e p r i m a r y pu r p o se o f t h i s p o s i t i o n i s t o support the revenue cycle (RC) management t eam and field partners i n t h e re v e nu e c y c l e w h i c h i n c l ud es b illi n g, c o ll ect i n g, a nd rec o r d i n g re v e nu e tra n sact i o n s i n t h e h o m e h e a l t h , hospice a nd h o me care i ndu str ies .

• Support the accounts receivable functions under the supervision of the RC Systems Resource Lead.

• Enhance the agencies’ policies and procedures surrounding the revenue and accounts receivable cycles.

• Assist agencies in the development and use of accounting policies and procedures, and establish rapport in and between departments so that each can realize the importance of accurate reporting procedures.

• Monitor internal controls to ensure compliance with established procedures related to revenue and accounts receivable.

• Partner with RC Portfolio Resources to monitor accounts receivable and develop action plans.

• Provide expert knowledge on software systems used in home health, hospice, and home care lines of business. Ability to train staff in software systems and processes.

• Develop and utilize software reports for AR metrics and trends.

• Monitor the workflow process within the system and alert appropriate organizational Resources.

• Manage time equally between service center projects and field support.

• Utilizes ticketing software by routing and troubleshooting claims and EMR issues.

• Manage payor builds and updates for acquisitions, branch expansions, startups, and new contracts.

• Assist in maintain payor portals and access to clearinghouses.

• Atte nd and participate in workshops, seminars, etc., to keep abreast of current changes in the home health , home care, and hospice field s , as well as to maintain a professional status.

• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.

• Ma intain and demonstrate company culture and values.

The a b o v e state m e n t s are o n l y m ea n t t o b e a re p rese n tat i v e s u mm ar y o f t h e m a j o r d u t i e s and responsibilities p er f o r m e d by i n c u m b e n ts o f t h i s j o b .

T h e i n c u m b e n ts m a y b e required to perform job-related tasks beyond t h o se state d i n t h i s d escr i p t i o n .

• 2 + years of acc o un ts rece i v a b l e ex p er i e n ce i n H o m e Hea l t h , Home Care , a nd H o s p i ce li n es o f bu s i n ess .

• Ex p er i e n ce ass i st i n g , tra i n i n g, a nd s upp o rt i n g bu s i n ess o ff i c e managers at m u l t i p l e s i tes is a plus.

• Ex p er i e n ce i n t h e f o ll o w i n g platforms preferred:
  Homecare H o m e b ase , Quick Books , a nd W a y star.

• Ex p er i e n ce i n t h e f o l w i n g p l at f o r m s is a plus:
  Wellsky (Clear Care), EZ Claim, Home…