Cash Application Specialist

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of 26 hotels and resorts across the United States. Our properties are located in major city centers and resort destinations from coast to coast, offering unique, locally‑rooted experiences that go beyond Four‑Diamond standards.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have.

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & development opportunities, career growth
• Tuition reimbursement
• Team Member hotel rates, other discounts, perks and more

The Cash Application Specialist is an integral contributor to the accounts receivable process in a high‑volume financial shared‑services environment supporting an exciting collection of hotel properties across North America. This team member supports the Credit and Billing Services team responsible for timely and accurate applications of payments, remittance account reconciliation activities, payment postings, account adjustments, portal updates and resolution, research, and rebilling accounts as needed.

Achievement of aggressive performance targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance.

• A relationship builder with a dynamic approach to developing connections
• A continually curious, forward‑thinking problem solver who loves to find creative solutions
• A team builder who can establish a strong following
• Comfortable with taking the lead in a variety of settings
• Collaborator who excels in an exciting, ever‑evolving environment
• Veterans and military spouses encouraged to apply

• Uphold all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices
• Post and apply payments in the hotel’s property management system as specified on remittances daily as they are received
• Reconcile remittance information to incoming payments, prepare written communication to clients on discrepancies, and host meetings as necessary to ensure timely resolution internally and externally; use reminders and escalations until resolved
• Perform daily audit across all bank deposits/properties to ensure all payments received have been posted or applied accurately and timely to the accounts receivable ledger
• Research and resolve missing or discrepant charges to ensure the highest levels of billing accuracy, including performing any rebills when applicable
• Collaborate with other Credit and Billing Services and hotel team members to resolve payment issues (both posting and application of payment)
• Assist with client portal registration and sub‑systems for invoice and payment activities
• Collaborate with the Training Manager, STAR Trainers, and Department Manager on continuous improvement projects and initiatives
• Accountable for achievement of metrics and targets associated with the position
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform the physical requirements as explained below
• Other duties as assigned

• Minimum 6 months of billing and accounting experience; HS Diploma or GED equivalent preferred
• 1–2 years of customer‑facing work experience in hospitality or a finance environment
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Location:

Nashville, TN