Associate Collections Analyst

Pay or shift range: $23 USD to $29 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission:
to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live
. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

The Associate Collections Analyst is responsible for supporting the conversion of accounts receivable into cash through effective customer follow-up, cash application support, account research, reporting, and collaboration with Accounting, Operations, Finance, and regional leadership. This role helps maintain accurate receivables, supports cash flow objectives, and contributes to process improvements that strengthen the organization’s collections discipline.

The ideal candidate is highly motivated, detail-oriented, analytical, and comfortable working in a dynamic healthcare environment. A strong accounting foundation, customer relationship skills, and polished communication skills are key to success in this position.

• Monitor assigned customer accounts and initiate collection follow-up in accordance with invoice life cycle guidelines.
• Evaluate account status using good business judgment and due diligence, including customer payment history, account solvency, and willingness or ability to pay.
• Research and resolve cash discrepancies, unapplied cash, over payments, credit balances, and customer account issues.
• Enter, review, and apply daily cash receipts, as needed, and support accurate posting of customer payments.
• Generate and analyze accounts receivable aging reports, collection reports, and other reporting for regional and leadership stakeholders.
• Maintain customer account information and support customer master data updates.
• Partner with Regional Accounting Managers, Operations, Finance, and other business partners to resolve past-due balances and customer concerns.
• Escalate problem collection accounts and potential risks to Accounting and Operations leadership.
• Facilitate customer payment by providing statements, invoices, remittance details, W-9s, and other supporting documentation.
• Document collection activity and account updates in applicable systems, including collections and accounting tools.
• Participate in process improvement projects, system enhancements, reporting improvements, and cross-training…