Collections Supervisor

Hire Right is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in the Americas, Europe, Asia, and the Middle East.

Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Supervisor, Collections will help coordinate and support day-to-day collections operations, ensuring timely customer follow-up, consistent documentation, and effective issue resolution across past-due balances, disputes, and payment commitments. Reporting to Manager, Collections and based in Nashville, this role will serve as an important operational resource in maintaining quality, responsiveness, and control discipline across the collections function.

Collections Operations & Customer Follow-Up: Manage daily collections activity across assigned accounts, including outreach to customers, follow-up on past-due balances, payment commitment tracking, and coordination with Sales, Account Management, and Finance partners to accelerate resolution and cash conversion.

Dispute Resolution & Escalation Management: Investigate delinquent balances, identify and document root causes of disputes or payment delays, and partner with internal stakeholders to resolve issues quickly while maintaining a professional customer experience.

Cash Conversion, Controls & Reporting: Support collections reporting, aging reviews, escalation tracking, and KPI monitoring. Help ensure collection activities are timely, documented, compliant with policy, and aligned to internal control expectations.

Team Supervision & Quality Management: Supervise daily workflow, service levels, quality, and training across the collections team. Provide coaching, monitor performance, and reinforce documentation, escalation, and control discipline.

• Bachelor’s degree in Accounting, Finance, Business, or related field preferred; equivalent practical experience may be considered where appropriate.
• 5+ years of relevant O2C operations experience with prior people or workflow leadership experience.
• Experience working with ERP, billing, collections, CRM, or reporting tools and a strong comfort level handling transaction detail, issue tracking, and customer or stakeholder communication.
• Experience in a SOX-controlled environment, service-oriented mindset, and proficiency with Excel and ERP/reporting tools.

• Strong communication and follow-up skills, with the ability to manage customer and internal stakeholder interactions professionally and effectively.
• Solid operational discipline, attention to detail, and comfort working in a fast-paced environment with deadlines, escalations, and high transaction volume.
• Understanding of internal controls, documentation standards, and KPI-driven performance management in a business-to-business collections environment.
• Proficiency with D365, CRM/ticketing tools, Excel, reporting tools and comfort working with aging, dispute, and collections performance data.
• Ability to coach, guide, and develop team members while reinforcing service expectations, accountability, and process consistency.

Hire Right offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance

• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick…