Office Manager - Nashville

* Competitive salary
* Generous Suite of Medical, Dental, and Vision Benefits
* 401(k) match
* Paid PTO and Holidays
* Paid Volunteer Hours
* Team Member Paid Leave Programs
* Tuition Reimbursement
* Wellness Incentives
* Group Life and Disability Insurance
* Voluntary Benefits
* Team Member Discounts
* And more…
** ESSENTIAL

JOB DUTIES AND RESPONSIBILITIES:

*** Develop and implement office policies and procedures, identifying opportunities for office management improvement and implementing new systems.
* Manage day-to-day administrative functions.
* Maintain an organized office environment, ensuring all reports, presentations, and other documentation are prepared and available for the Management team.
* Provide administrative support to the management team, including calendar management, due date assignments, meeting coordination, and travel arrangements.
* Oversee the proper functioning of office equipment and liaise with IT support for any technical issues.
* Create and maintain an onsite filing system for documents and records adhering to data protection regulations as required by the Company.
* Handle incoming calls, emails, and mail promptly, efficiently, and professionally.
* Oversee cash and credit card handling functions where applicable in accordance with company policies and procedure.
* Work with Credit and Collections department to follow up with tenants that have past due balances. Determine reason for late payment and get commitment for payment date. Follow up with tenants until account is brought current. Notify A/R Manager of tenants with financial problems and those with delinquent accounts.
* Coordinate and prioritize tasks such as correspondence, scheduling, and data entry.
* Manage Tanger Ambassador staff (where applicable). Ensure staff adheres to all Tanger policies related to conduct, attendance, and overall performance of the role. Provide leadership for improvement plans for employees who fail to meet expectations and recognize high performing talent.
* Own recruiting, onboarding, and training staff including training sessions for sampling campaigns, marketing activations, and other events as needed.
* Collaborate with corporate accounts payable department and oversee property level accounts payable/accounts receivable in Nexus and maintain accuracy of the General Ledger. Manage orders for consumable inventory in alignment with property expense budgets through cost-effective procurement.
* Support the management team with budgeting processes such as budget creation, reforecasting, capital expense management, and track expenses to maintain financial records.
* Oversee administrative leasing, operations, and marketing tasks across multiple databases.
* Conduct property walks/inspections and report findings to Property Management and take action as needed.
* Act as a primary point of contact for vendors, contractors, retailers, and shoppers.
* Support leasing efforts by managing suite photo database and show vacant spaces as needed.
* Research and vet vendors for SOX compliant bidding processes.
* Own vendor check-in/ check-out, maintaining and facilitating all on-site vendor relations, communicating information between vendors and Operations Director.
* Support Marketing Director with activations, signage for vendor partnerships, and monthly promotions, as well as Proof of Performance photos for advertising agreements and sampling campaigns.
* Collaborate with the team for meetings, marketing events, and community outreach to include occasional nights, holidays, and/or weekends.
* Collaborate with other departments to facilitate interdepartmental communication, resolve issues, and support cross-functional initiatives.
* Assist in the management and auditing of external marketing communication platforms (social media, websites, etc.).
* Cultivate strong relationships with retail partners by collaborating with the management team to communicate through various channels as needed.
* Create effective processes and procedures by keeping Emergency Notification Systems and Crisis Management files current, taking proper crisis management steps independently when necessary.
* Process property incident reports for…