Front Desk​/Member Care Specialist

Handles administrative duties required by the Association to provide superior services to members. This position reports directly to the Chief Operating Officer. (Non-Exempt Employee)

• Answer all incoming calls in a timely manner and responds to phone inquiries by determining member’s needs and specifications for referral to appropriate department.
• Greet members/visitors and assist as needed. Ensure doorbell is answered in a timely manner.
• Assist and follow up technology hotline questions.
• Keep kitchens and all public areas clean at all times.
• Create, maintain and organize tent cards for all in-house functions.
• Maintain workroom and ensure sufficient supplies needed for copiers, printers, etc.
• Assist with set‑up and cleanup of in-house functions alongside the Meetings and Events Manager.
• Assist with education compliance and tracking for members with Member Experience Coordinator.
• Assist with overflow work, including word processing, data entry and Internet research tasks of all departments.
• Assist in making copies and putting materials together for committee and other meetings upon request.
• May be asked to take mail to the post office from time to time.
• Responsible for opening and closing office.
• Works independently and within a team on special nonrecurring and ongoing projects.
• Be familiar with Tennessee REALTORS® strategic plan and be responsible for implementation of items as assigned.
• Maintain friendly, helpful and courteous attitude in all contacts with Association staff, members association’s staff, leaders, membership at large and the public.
• Perform such other duties as requested by the Chief Executive Officer, Chief Operating Officer, and Member Experience Coordinator.

• Organizational Skills including the ability to multi‑task.
• Strong Computer literacy with emphasis on Microsoft applications and data management applications. Mac experience strongly preferred.
• Understands the process of a volunteer organization.
• Must be a good project manager.
• Must be attentive and creative, possess the ability to work with and adapt to all types of people and exhibit patience.
• Must be skilled as a communicator, have strong interpersonal skills. Ability to clearly and pleasantly communicate both verbally and in writing with members, management, and co‑workers, both in person and by telephone.
• Must be self‑motivated and ability to have initiative.
• Ability to maintain confidential information.
• Fosters and contributes to a positive team environment. Must be a team player and contribute positive energy.
• Ability to produce professional documents with minimal number of errors; includes spelling, punctuation, and grammatical errors.
• Ability to work cohesively with co‑workers both within and outside of your department.
• Ability to work well under pressure, dealing with many member requests/questions within a short period of time.
• Customer service oriented with a desire to create memorable member experiences.
• Ability to use various office equipment, including but not limited to, calculators, photocopiers.
• Must be able to lift 20 to 40lbs.

• High school education required, college degree in related field
• Previous administrative support experience preferred. REALTOR® Association experience plus.

• 8:00 a.m.
  
  - 4:30 p.m. M-F