Learning & Development Coordinator

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The Learning & Development (L&D) Coordinator ensures the effective execution of learning operations for the firm. This role blends coordination of session logistics and administration with process improvement, system management, and reporting responsibilities. The ideal candidate is highly detail-oriented, collaborative, and proactive in driving continuous improvement for the firm’s learning culture.

• Maintain activities within the Learning Management System (LMS), including course setup, user support, roster management, evaluations, and credentialing submissions.
• Upload and deploy instructor‑led and eLearning content (SCORM/Course formats), maintaining accuracy and compliance in course catalog and user history.
• Manage the learning email and serve as a first point of contact for training‑related inquiries, resolving basic technical support issues and coordinating with vendors as needed.
• Coordinate the scheduling, preparation, and execution of training sessions, both virtual and in‑person, including materials, communications, locations, and vendor interaction, often collaborating with the firm’s event coordinator.
• Partner with internal and external clients to coordinate training requests, support the delivery of high‑quality learning experiences, and proactively recommend improvements to enhance satisfaction and impact.
• Occasionally support travel and logistics for sessions outside of the Nashville office.
• Collect, analyze, and report training attendance, survey feedback, assessments, and usage metrics to inform decision‑making and continuous improvement.
• Generate regular budget, utilization, and compliance reports for HR and firm leadership; administrate L&D invoices, expenses, contracts, and project codes.
• Manage the New Course Form submissions, administer certification and licensure credit processes; create documentation and certifications when required.
• Assist in publicizing training opportunities and ensure effective communication with employees, leaders, and facilitators to maximize engagement.
• Maintain learning materials, templates, shared resources across digital platforms, and shared file spaces.
• Support upkeep of digital libraries, reference tools, and SharePoint resources.
• Support the physical Learning Library resources, checkout process, necessary purchases, and shipments.
• Lead or assist with special projects such as data migrations, licensing maintenance, and system integrations.
• Recommend and implement process improvements to increase efficiency, consistency, and learner satisfaction.
• Document workflows and standard operating procedures to support the sustainable growth of the L&D function.

• Bachelor’s degree preferred, equivalent experience accepted.
• Minimum 2 years’ experience in L&D administration and training coordination; corporate event planning preferred.
• Experience with Learning Management Systems and training tools needed; familiarity with SCORM formats preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) and typical administrative duties.
• Exceptional attention to detail, organizational skills, and the ability to manage multiple priorities.
• Strong written and verbal communication skills; ability to confidently collaborate with a high‑performing team, across employee levels, and with external vendors.
• Analytical mindset with experience in reporting, data tracking, and budget management.
• Self‑starter with flexibility, adaptability, and the ability to work both independently and on a team.
• Ability to troubleshoot and quickly learn new software tools.
• Must be able to lift up to 25 lbs.