Donor Services Specialist

Job Title: Donor Services Specialist

Division: Stewardship

Department: Donor Services

Status: Regular Full-Time, Non-Exempt

Location: Nashville, Tennessee International Headquarters

The Donor Services Specialist is responsible for receiving, recording, and acknowledging contributions to The Gideons International Headquarters. The specialist assists members and donors with giving through outstanding phone and e‑mail customer service, reviewing and approving gift entry batches, investigating donation issues, resolving donor concerns, and maintaining an accurate database to give donors an excellent donor experience. All gifts and other accounting data are handled discreetly and confidentially.

Provide Customer Service to Member and Non‑Member Donors

• Provide positive and thorough customer service assisting with phone calls, voice messages, e‑mails, and mailed donations and Gideon Card orders.
• Contact donors with failed payments including credit card donation declines and returned checks.
• Investigate gift record issues such as inaccurate gift entries, unknown donor gifts, and replacement acknowledgements and take corrective action such as data updates, refunds, transfers, and re‑sending receipts/annual statements to resolve the issues.
• Update the database with new contact or preference information from return mail and donor correspondence through mail, phone, e‑mail, and online submission.

Receiving, Recording, and Acknowledging Contributions

• Review, verify for accuracy, and approve gift entry from offsite processing center.
• Perform data entry associated with one‑time and recurring donations given directly through the Headquarters office.
• Prepare Gideon Card requests for the offsite processing center.
• Prepare daily receipt batches to be processed, file associated paperwork, and submit for printing. Work with other staff members on customizing acknowledgments for high giving amounts, complex gifts, and unusual circumstances.
• Audit and identify database record inconsistencies or issues and take corrective action to maintain data integrity such as merging duplicate records.
• Serve as a backup to the Finance Division as needed with the mail opening procedures.

Staff Devotions

• Participate in daily morning staff devotions. Serve by praying and reading Scripture in support of devotion leaders on a rotating basis.

Reports To: Manager, Donor Services

People Management Responsibility: None

Works Closely With: Director, Stewardship;
Sr. Manager, Stewardship Operations;
Camp Accounting;
Membership Services;
Financial Reporting, Auditing & Compliance

Non‑physical

• Follow verbal and written instructions.
• Ability to use PC and widely used software applications, especially Microsoft Office applications.
• Ability to learn new software applications as necessary.
• Ability to use analytical skills.
• Ability to communicate effectively with all TGI Departments and donors.

Physical

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific abilities required by the job include close vision.

• Integrity
• Excellence
• Open Communication
• Stewardship

• Customer focus
• Detail oriented
• Team Building
• Analyzing Problems/decision‑making
• Actively learns, demonstrates and fosters the organization’s culture in all actions and words. Takes personal initiative and is a positive example for others to emulate.
• Ability to understand the fundamental business drivers and communicate the state of business and provide strategic recommendations to management.
• Proven ability to keep a “big picture” perspective while dealing with very detailed information.
• Foster Open Communication and Approachability.
• Positive and Constructive Attitude.
• Dealing with ambiguity.
• Perspective.
• Ability to challenge the status‑quo.
• Business acumen.

• Climate‑controlled office environment.
• 8‑hour workday.
• Variations in work volume sometimes require…