Mail Room Clerk

Mail Room Clerk/Administrative Assistant

Nashville, TN / On-Site / 6 months Contract

Administration & Talent Management is seeking two (1) Administrative Services Assistant (ASA) contract resources. The contracted ASA will report directly to the Director of Facilities and be a part of the Facilities team. This position will be responsible for providing administrative support to the director and other units within Tenn Care as it relates to the collection and distribution of incoming and outgoing mail, as well as support other facilities related activities as needed.

• Receive, sort and distribute incoming and outgoing mail/packages for the agency.
• Maintain accurate records of incoming and outgoing mail, including tracking numbers, sender and recipient details, and delivery dates.
• Coordinate with mail partners like Fed Ex, USPS, and other courier services to ensure timely and accurate delivery and dispatch of mail and packages.
• Utilize appropriate computer programs (i.e., Microsoft Outlook, Excel, Word, etc.) to accomplish daily administrative activities.
• Respond efficiently to customer inquiries via phone, email, and/or TEAMS chat, providing accurate information and resolving issues in a timely manner.
• Accurately input and update information from various sources requiring attention to detail and proficiency with data entry software, while maintaining data integrity and confidentiality, often including tasks such as scanning documents, verifying data, and managing electronic files.
• Actively participate and engage in all team meetings.
• Support the distribution of temporary badges for employees and contract resources.
• Travel to nearby post office and state buildings to retrieve/drop off mail, badges and hang tags as needed.

• 1‑2 years of experience in an administrative and customer service‑oriented role.
• High school diploma or GED.
• Physical ability to lift and carry packages weighing up to 50 lbs.
• Valid TN driver’s license and a clean motor vehicle record (MVR).
• Ability to work individually and as part of a team in a fast‑paced environment.
• Professional and effective communication skills, verbal and written.
• Strong organizational skills, including the ability to prioritize, multitask, and manage workload to meet specific time frames and deadlines.
• Ability to foster and maintain satisfactory and harmonious working relationships with the team.
• Comfortable using computers and appropriate programs to accomplish administrative activities.

To effectively support facilities and mailroom operations, this position will report in‑office daily at the Tenn Care building.