Customer Care Improvement Specialist

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Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment:
We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.

We’re seeking a Customer Care Improvement Specialist who’s ready to be part of a people‑first company offering best‑in‑class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.

The Senior Customer Care Improvement Specialist will manage all aspects of the Order‑to‑Cash process/Customer Order Management. The Specialist will support goals and objectives to ensure operational excellence. The Customer experience is critical for sustainable growth to
effectively meet our business goals. The Specialist will work closely with all Teams throughout the Supply Chain; E2E as well as collaborating with our external Sales organization and partners and directly engage customers. The Customer Care Improvement Specialist will closely manage daily orders proactively; responsible for continuous improvement for customer satisfaction, exceeding our customer's expectations.

• The Specialist will focus on problem‑solving utilizing analysis, and root‑cause problem‑solving skills, and work cross‑functionally to identify opportunities for continuous improvement of procedures, processes, and practices with coordinated efforts with all teams, internally and externally.
• Utilizing professional expertise, the Specialist will administer company policies and procedures to resolve a variety of issues.
• Effective and proactive communication is essential to respond urgently to the Customer experience.
• The Specialist will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  The resolution requires judgment within defined procedures and practices to determine appropriate action.
• The individual will build productive internal/external working relationships to support sustainable performance for mutual success.
• The Specialist is accountable for the implications of work and makes recommendations for solutions for process improvements as appropriate.

• 5+ years of progressive experience in a supply chain and manufacturing environment.
• Bachelor's degree in a related field (or equivalent experience) required.
• Experience in the Commercial Building/Roofing Industry is strongly preferred.
• Mandatory ERP System experience; SAP expertise preferred (JDE, Oracle, or similar systems accepted).
• Working knowledge of the Order‑to‑Cash (OTC) process.
• Advanced proficiency in Microsoft Excel for analysis and reporting.
• Sales Force or equivalent CRM experience is a plus.
• Exceptional analytical and problem‑solving skills to resolve complex operational issues.
• Proven ability to manage multiple, competing priorities effectively.
• Experience in Customer/Account Management and guiding clients to optimal solutions.
• Ability to identify and implement E2E process improvements and efficiencies…