Partner Operations Director

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Captivate

IQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies such as Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.

$/yr - $/yr

We are seeking a Partner Operations Director to shape and manage the operational backbone of our partner program. You will be a foundational member of a growing team, building and owning programs, processes, and systems while navigating a fast‑paced environment and driving successful cross‑functional outcomes. Reporting to the VP of Alliances & Growth, you will play a pivotal role in partner program strategy, ensuring a seamless partner experience and driving data‑informed decisions with analytics and reporting.

Hybrid (in-office 3 days per week)

• Austin, TX

Remote

• Raleigh, NC
• Nashville, TN
• Toronto, Canada

• Build, extend, and enhance partner strategy and programs, ensuring they support the partner journey and align with broader company objectives.
• Manage a newly implemented partner portal that serves as a single source of truth for partner resources, lead registration, and access to enablement tools.
• Design and execute streamlined onboarding and enablement processes to ensure partners have the resources to succeed.
• Serve as the primary point of contact for partner inquiries, creating an exceptional overall experience in navigating the operational aspects of the partner program (including onboarding, PRM system issues, and general enablement resource access).
• Manage the partner NPS process to gauge satisfaction and identify areas for enhancement.
• Collaborate cross‑functionally to address partner needs and resolve issues.
• Team with internal and partner marketing stakeholders to ensure a seamless experience with co‑marketing initiatives and sponsorship of company events.
• Create and manage partner communication channels, including newsletters, updates, and announcements.
• Oversee partner incentive programs, ensuring they are competitive, effective, and aligned with business objectives.
• Team with Legal to manage partner contracts, including renewals and compliance monitoring.
• Implement and maintain a streamlined deal registration process to support partner sales success.
• Ensure accurate tracking and reporting on partner‑led deals and projects.
• Create and maintain dashboards to track partner performance, identify trends, and provide actionable insights to internal stakeholders.
• Define and track KPIs to measure partner success, performance, and satisfaction.
• Work with the VP, Alliances & Growth to create and track departmental OKRs.
• Work closely with Sales, Product, Customer Success, Service, Legal, and Marketing teams to align efforts, leverage synergies, and ensure that partners are fully integrated into our go‑to‑market strategies. You will independently drive consensus and negotiate resources/support across internal teams where the partner motion may be new or deprioritized.

• 7+ years in partner operations, channel management, or a related senior role within a SaaS or tech environment.
• 3+ years of building, implementing, and scaling successful partnership programs that drive revenue growth and result in an exceptional partner experience through direct interaction (including onboarding, operational issue resolution, and enablement support).
• Expertise in Partner Relationship Management (PRM) systems; direct experience managing a PRM platform (e.g., Impartner, Salesforce Partner Portal, Partner Stack, Euler, Mindmatrix).
• Strong ability to think strategically while maintaining a high capacity for hands‑on tactical execution.
• Exceptional organizational and senior program management skills with a keen attention to detail necessary for building and maintaining systems…