Warranty Investigator Coordinator

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Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment:
We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Location: Building Envelope - Corp Nashville, TN
Job Req : 15358

Join our amazing team and contribute as a:
Warranty Investigator Coordinator

As a Warranty Investigation Coordinator (WIC), you will serve as a vital link between building owners, contractors, and our internal legal and claims teams. This is a dual-impact role where you will manage the end-to-end leak coordination process - overseeing approximately $500,000 in annual claims expenses - while providing critical administrative support to the Gaco Warranty Claims Department. You will use your judgment to solve complex repair issues, audit expenditures, and ensure a seamless customer experience from initial leak notification to final resolution.

• Manage Repair Life cycles:
  Issue purchase orders and work orders to contractors based on quality ratings and geography; ensure timely response and accuracy of repairs.
• Financial Auditing:
  Audit contractor invoices to control expenditures, verifying that all costs align with industry standards and purchase order limits.
• Revenue Recovery:
  Identify non-warranty repairs and bill building owners accordingly; resolve billing disputes and educate owners on warranty terms.
• Negotiation:
  Act as a mediator between contractors and building owners to justify expenditures while maintaining strong business relationships.

• Material Logistics:
  Process material requests for claims, coordinate deliveries with manufacturing plants, and manage inventory forecasting for common repair materials.
• Documentation & Compliance:
  Review post-warranty alterations, gather contractor bids, and organize project data for legal or litigation support.
• Workflow Management:
  Monitor the Warranty Claims inbox, enter service orders into the CRM, and drive the payment process through cross-functional collaboration.
• Process Improvement:
  Partner with Warranty Managers to identify process gaps and recommend solutions that improve the speed and quality of claims handling.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
• Promote a culture of safety and exhibit these behaviors.

• Bachelor's degree in a related discipline preferred or equivalent work experience.

• 5 years related experience.
• Experience in a supply chain and / or manufacturing environment.
  • Preferably in the Commercial Building / Roofing Industry.
• Analytical ability for problem-solving.
• Adaptability to change; works well within a fast-paced environment with emphasis on teamwork and collaboration.
• Self-motivated with learning agility to support continuous improvement opportunities.
• Ability to influence and guide the customer to the best solution to help resolve their needs.
• Effectively manage multiple priorities.
• Ability to identify process gaps and inefficiencies, working with all teams to improve efficiencies.
• Proficiency with work standards and understanding of the E2E process.
• ERP System Experience;
  • (D365 is what Gaco, ABE uses);
  • JDE, Oracle, or similar system experience accepted.
• Order-To-Cash (OTC; Order2
  
  Cash)
  • Sales Force experience is a plus.