Billing & Revenue Documentation Manager- Nashville, TN

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Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company servicing the Commercial Truck Rental and Full‑Service Lease markets across the U.S. Southwest and Southeast regions and in Canada. With over 3,000 company trucks in local markets and the support of Nationa Lease nationwide, we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand that offers a full‑service experience for customers – from an outstanding sales organization to highly skilled technicians and on‑demand parts.

The organization is fast‑paced and growing, looking for candidates ready for daily challenges and committed to delivering superior customer service internally and externally. We offer a great culture, competitive pay, 401(k) with match, Medical, Dental & Vision benefits, and a supportive “Great Place to Work™” environment.

The Customer Billing & Revenue Documentation Manager will serve as the central owner of customer billing for truck rental and leasing operations. This role is responsible for transforming a centralized, region‑based billing function into a standardized, accurate, and scalable billing operation, while overseeing invoicing, billing governance, quality control, process design, and continuous improvement.

• Serve as the single point of accountability for all customer billing across all product lines by preparing, reviewing, and processing billing for lease, rental, fuel, maintenance, tolls/citations, excess mileage, and other chargeable services.
• Ensure billing aligns with contract terms, rate schedules, mileage usage, and service documentation.
• Own complex and high‑risk billing scenarios (custom contracts, multi‑location accounts, disputed charges and adjustments).
• Validate data feeds and system postings; research and correct discrepancies before invoices are released.
• Manage recurring billing cycles and ensure deadlines are consistently met.
• Identify and mitigate revenue leakage, billing errors, and systemic root causes.
• Periodically review and modify invoice presentation to ensure maximum clarity.

• Reconcile billing activity against operational logs, work orders, mileage reports, and customer agreements.
• Work closely with Accounting team on revenue recognition, month‑end close, and audit support.

• Serve as an escalation point for internal teams and customers on complex billing questions.
• Investigate account disputes and provide detailed billing explanations or supporting documentation.
• Maintain strong customer relationships through prompt and professional communication.

• Design and implement standardized billing workflows to replace decentralized regional practices.
• Develop and maintain billing policies, procedures, and controls to ensure accuracy, consistency, compliance, and audit readiness.
• Track and analyze billing accuracy, error rates, re‑bills, credits, and cycle times.
• Create exception reporting and communicate results to leadership on an ongoing basis.
• Define billing calendars, cutoffs, and service‑level expectations.
• Lead UAT processes for system upgrades and collaborate with Sales and Credit on new customer onboarding and rate/contract setup.
• Establish clear handoffs between Operations, Sales and Billing to reduce rework, delays, and missed billing.
• Recommend process enhancements to improve efficiency, accuracy, and workflow consistency.
• Monitor technology trends for ongoing opportunities to increase efficiency while maintaining accuracy.

• 7+ years of experience in billing, revenue operations, or accounts receivable, preferably in transportation, logistics, leasing, or other asset‑based industries.
• Demonstrated experience managing complex, recurring, and usage‑based billing models, and multi‑location operations.
• Proficiency with accounting or ERP systems (e.g., SQL‑based billing platforms, fleet…