Billing & Revenue Documentation Manager- Nashville, TN

Who We Are:

Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets across the U.S. Southwest and Southeast regions and in Canada. With over 3,000 company trucks in our local markets plus the support of Nationa Lease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts.

What's in it for You:

Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VTRL offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You'll Do:

The Customer Billing & Revenue Documentation Manager will serve as the central owner of customer billing for truck rental and leasing operations. This role is responsible for transforming a centralized, region-based billing function into a standardized, accurate, and scalable billing operation.

In addition to the creation of invoices, this position is responsible for billing governance, quality control, process design, and continuous improvement. The Customer Billing & Revenue Documentation Manager will act as the subject matter expert for complex billing scenarios, ensure revenue accuracy, and partner cross-functionally with Operations, Sales, Finance, and IT to reduce errors, improve cycle times, and enhance the customer billing experience.

This is a hands-on leadership role requiring deep billing expertise, strong analytical skills, and the ability to design and enforce consistent processes across the organization.

Job Duties:

Billing Revenue & Documentation Integrity

• Serve as the single point of accountability for all customer billing across all product lines by preparing, reviewing, and processing billing for lease, rental, fuel, maintenance, tolls/citations, excess mileage, and other chargeable services.
• Ensure billing aligns with contract terms, rate schedules, mileage usage, and service documentation.
• Own complex and high-risk billing scenarios (custom contracts, multi-location accounts, disputed charges and adjustments).
• Validate data feeds and system postings; research and correct discrepancies before invoices are released.
• Manage recurring billing cycles and ensure deadlines are consistently met.
• Identify and mitigate revenue leakage, billing errors, and systemic root causes
• Periodically review and modify invoice presentation to ensure maximum clarity

Reconciliations & Analysis

• Reconcile billing activity against operational logs, work orders, mileage reports, and customer agreements.
• Work closely with Accounting team on revenue recognition, month-end close, and audit support.

Customer Support & Issue Resolution

• Serve as an escalation point for internal teams and customers on complex billing questions.
• Investigate account disputes and provide detailed billing explanations or supporting documentation.
• Maintain strong customer relationships through prompt and professional communication.

Process Standardization & Centralization

• Design and implement standardized billing workflows to replace decentralized regional practices.
• Develop and maintain billing policies, procedures and controls to ensure accuracy, consistency, compliance, and audit readiness.
• Track and analyze billing accuracy, error rates, re-bills, credits and cycle times
• Create exception reporting and communicate results to leadership on ongoing basis
• Define billing calendars, cutoffs, and service-level expectations
• Lead UAT processes for system upgrades, collaborate with Sales and Credit in new customer onboarding and rate/ contract setup.
• Establish clear handoffs between Operations, Sales and Biling to reduce rework, delays, and missed billing. Recommend process enhancements to improve efficiency, accuracy, and workflow consistency.
• Monitor technology trends for ongoing opportunities to increase efficiency while maintaining accuracy

Required Skills and Qualifications:

• 7+ years of experience in billing, revenue operations, or accounts receivable, preferably in transportation, logistics, leasing, or other asset-based industries.
• Demonstrated experience managing complex, recurring, and usage-based billing models, and multi-location operations.
• Proficiency with accounting or ERP systems (e.g., SQL-based billing platforms, fleet management systems, SAP, Procede, or similar).
• Advanced Excel skills - must be able to demonstrate ability to manage large volumes of data accurately and efficiently beyond single-function…