Mortgage Quality and Performance Coach

Mortgage Quality and Performance Coach – Regions Bank

Join to apply for the Mortgage Quality and Performance Coach role at Regions Bank.

A culture that prioritizes associates, results, and integrity invites high-performance individuals who drive results, prioritize quality, and pursue success.

At Regions, the Mortgage Quality and Performance Support Coach plays a critical role in ensuring consistent execution of mortgage processes across sales, service, and operations. This position partners with business leaders to observe workflows, assess performance, and provide consultative feedback that drives effectiveness, compliance, and best practices. The role also supports onboarding and continuous development for mortgage professionals, enhancing both the customer and employee experience.

• Acts as a subject matter expert for mortgage processes, including sales, service, and operations, with a strong focus on collaboration across business segments
• Compiles and shares best practices through various communication channels
• Manages onboarding for new hires, ensuring consistent delivery of training materials and development opportunities
• Provides feedback and creates plans to improve individual and team effectiveness
• Conducts quality assessments of activities (e.g., customer interactions, operational processes) and delivers appropriate coaching solutions
• Partners with managers to ensure adherence to Regions’ approved processes, scripting, and resources
• Investigates barriers and opportunities to improve cross-functional partnerships and referral success
• Provides guidance and shares best practices with other business segments for process optimization and customer experience
• Identifies opportunities for process improvement, redesign, and the development of new policies or procedures
• Analyzes potential impacts of policy, product, or procedural changes on sales, service, and operations
• Collaborates with Corporate Learning and Development to create or update materials, job aids, and courses to ensure consistency
• Develops tools and resources to support coaching and process execution
• Fosters a productive environment by partnering with leadership to establish routines that optimize performance and deliver the Regions 360 approach
• Works with leadership to provide best-in-class customer and employee experiences

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position may require registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to (Use the "Apply for this Job" box below). for more information.

• Bachelor’s degree in a related field and four (4) years of mortgage experience across sales, operations, or related functions
• Or High school diploma or GED and six (6) years of related mortgage experience across sales, operations, or related functions

• Ability to build partnerships across multiple business segments
• Advanced computer skills
• Excellent organizational and problem-solving abilities
• Previous leadership or mentoring experience
• Strong associate development and coaching skills
• Strong verbal and written communication skills

• Training Experience
• Empower

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum
$74,426.00 USD

Median
$98,010.00 USD

Incentive Pay Plans
This job may participate in an annual discretionary bonus plan.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit

Regions Center — Birmingham, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.