Business Systems Lead, Corporate Functions

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Business Systems Lead, Corporate Functions

Business Systems Lead, Corporate Functions
Fully Remote United States

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one Fast Company’s Most Innovative Companies.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!

The Business Systems Lead, Corporate Functions is a senior individual contributor responsible for turning fragmented processes and systems across Finance, Human Resources, Legal, and Compliance into an integrated, scalable operating environment. The role partners continuously with functional leaders and frontline teams to understand how work is performed, identify root causes, and focus the Business Systems portfolio on the opportunities with the greatest business impact.

This role owns the corporate functions systems roadmap and combines strategy, solution design, and delivery. The Business Systems Lead designs future-state processes, defines how data and actions move between systems, leads projects and vendors, and coordinates work through shared delivery resources. The role also performs targeted hands-on work, particularly while shared delivery capacity is being established. Initial priorities include inventorying systems and ownership, establishing the roadmap, reducing manual and reconciliation-heavy workflows, and creating a stronger foundation for future finance and enterprise systems decisions.

This role reports to the Business Systems Manager and has no direct reports.

• Build and maintain a complete view of the corporate functions portfolio, including systems, business and technical owners, vendors, contracts, integrations, data flows, key workflows, dependencies, risks, and improvement opportunities.
• Own and continuously refine the portfolio roadmap and backlog through ongoing discovery with Finance, Human Resources, Legal, Compliance, and technology partners.
• Recommend priorities based on business impact, employee experience, risk, effort, and dependencies. Partner with Business Systems leadership on final sequencing, capacity, and investment decisions, then track whether delivered work produces the intended outcomes.

• Lead discovery across departmental boundaries to understand current-state work, handoffs, root causes, constraints, control needs, and points of failure rather than treating symptoms as isolated system requests.
• Translate ambiguous business problems into clear requirements, process maps, decision points, solution options, and recommended future-state designs across areas such as hire-to-retire, payroll and benefits, finance and accounting, billing and reconciliation, procurement, contracts, and compliance operations.
• Design workflows that reduce manual work, duplicate effort, reconciliation, inconsistent decisions, and fragmented ownership. Balance process change, standard platform capabilities, configuration, automation, and new technology before considering custom development.

• Design how data, events, and actions move between HRIS, finance and accounting, legal, compliance, and related enterprise systems, including sources of truth, ownership, triggers, field mapping, validation, error handling, monitoring, and reconciliation.
• Define integration and workflow automation requirements for…