SVP, ACO Operations & Enterprise Program Management

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission:
to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live
. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan
• Ten company-paid holidays per year

The Senior Vice President of Operations & Enterprise Program Management is a key executive leader responsible for the operational performance, scalability, and execution of strategic initiatives across the organization's Accountable Care Organizations (ACOs) and Telemedicine services. This role serves as the operational leader for day-to-day business performance while also functioning as the enterprise Project Management Office (PMO) leader, ensuring successful implementation of all initiatives impacting the ACO and telemedicine businesses.

The SVP of Operations & Enterprise Program Management will translate strategic objectives into operational results, drive cross-functional accountability, oversee project governance, and ensure alignment across clinical, financial, technology, quality, compliance, network, and client success teams. The successful candidate will be equally comfortable leading complex operations, managing executive-level projects, and driving organizational change in a fast-growing value-based care environment.

• Lead day-to-day operations for all ACO and Telemedicine service lines.
• Establish and monitor operational KPIs, service-level agreements, and performance dashboards.
• Drive continuous improvement initiatives focused on efficiency, scalability, quality, and provider satisfaction.
• Oversee operational readiness for new program launches, acquisitions, partnerships, and market expansions.
• Partner with executive leadership to develop and execute annual operating plans.
• Ensure operational alignment across clinical, provider engagement, network operations, data analytics, technology, compliance, and customer success functions.

• Serve as executive sponsor and leader of the centralized PMO supporting all ACO and Telemedicine initiatives.
• Establish project management methodologies, governance structures, status reporting standards, and prioritization frameworks.
• Maintain a comprehensive enterprise project portfolio and executive roadmap.
• Facilitate executive steering committees and ensure accountability for project milestones, deliverables, risks, and dependencies.
• Coordinate cross-functional resources to successfully implement strategic initiatives.
• Develop processes for issue escalation, change management, and project risk mitigation.
• Provide regular project portfolio updates to executive leadership and governing boards.

• Translate strategic business objectives into actionable operational plans.
• Lead enterprise initiatives involving growth, operational transformation, technology implementation, and new service offerings.
• Evaluate operational impacts of regulatory, reimbursement, and value-based care changes.
• Support due diligence, integration planning, and implementation activities associated with strategic partnerships and growth opportunities.
• Drive organizational alignment around key strategic priorities.

• Oversee operational performance of telemedicine programs across post-acute, long-term care, and other care settings.
• Monitor utilization, provider…