Senior Business Analyst Services

We’re looking for a passionate Services Business Analyst to join the Titan Transformation Program. The Business Analyst drives business transformation and continuous process improvement efforts through research, data analysis, and problem solving. The Business Analyst leads customer and business requirement gathering necessary to provided and deliver customer and business value. The Business Analyst not only works closely with team members to translates key business requirement into digital solutions that support standard business processes, but also acts as a transformation leader supporting change management initiatives.

As a Services Business Analyst you will be part of an elite team of people that is leading the digital transformation within Schneider Electric’s North America Market (NAM).

• Work in a cross functional environment with various business groups, IT,and end users to identify, document, and communicate business processes and business requirements
• Take a leadership position in the SAFe/Agile development process to ensure alignment, integration, and deployment of customer/business requirements
• Collaborating with users and stakeholders to define and prioritize business requirements, ensuring alignment with Project Management Institute (PMI) & Customer Project Process (CPP)
• Works with other team members to define requirements and validate digital solutions that align with business strategies, standards and policies
• Coordinate and leads user acceptance tests with the business and end users
• Identifies key user business transformations
• Champions transformation and drive adoption with end users, surfacing issues and concerns from the business community
• Identifying business value and linking to associated solution deployments
• Prepare and present progress, risks, and recommendations to stakeholders and steering committees
• Partner with Change Management Organization and Business Stakeholders to define strategies to drive and champion transformation

• Strong commercial experience and a solid understanding of Services business processes and systems, including BFS and SMS.
• Hands-on experience working with SAP and using business systems to support, improve or transform operational processes.
• Strong knowledge of the Services industry, its business models and related products.
• Demonstrated experience leading large, complex projects involving multiple business activities, regions and external partners or suppliers, with measurable business outcomes.
• A forward-thinking and innovative mindset, combined with the ability to analyze, design and improve business processes.
• Strong leadership and communication skills, with a proven ability to build alignment, influence stakeholders and facilitate effective decision-making.
• The ability to translate business needs and value into clear, actionable user stories and acceptance criteria, with strong organizational skills and attention to detail.
• A high level of ownership, sound judgment and the confidence to work independently while knowing when collaboration is needed.
• The ability to work effectively across functional teams, clarify requirements and help resolve challenges or dependencies quickly.
• A results-oriented mindset, with the agility and sense of urgency needed to support both individual and team commitments.
• Flexibility to collaborate across regions and adjust your schedule when specific business needs require it.

• Experience supporting Secure Power, Digital Buildings, ASCO or Digital Power businesses.
• Experience working with teams, customers or business operations in Mexico.
• Experience with Salesforce or other digital platforms and business systems.

We recognize that skills and competencies can be developed…