Service Coordinator

Client Service Coordinator - Nashville, TN - Music City

A high‑growth overhead crane company, Crane Tech is focused on becoming the best crane service provider in the nation as measured by customer and employee satisfaction. The company is well‑established, well‑funded, and well‑positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses.

A values‑driven meritocracy, we provide our team members with opportunities for personal and professional growth.

• Receive and process service requests from clients, sales, and management via phone, email, or online portal.
• Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub‑contractor support, communicate updates on service status, and address any concerns to customers and management.
• Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non‑job related, processing invoices.
• Schedule service jobs and projects and assign technicians based on availability and expertise.
• Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.
• Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.
• Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability.
• Track and document service requests, including client information, service details, and resolution outcomes.
• Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives.

• A bachelor's degree in business administration, customer service, or a related field is preferred. With proven experience in customer service or service coordination roles, the primary focus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Flexibility to adapt to changing priorities and handle unexpected challenges.
• Knowledge of service management principles and best practices preferred.

Entry level

Full‑time

Other

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