Solutions Concierge

Key Responsibilities

• Bring high-energy, positive interactions to every customer touchpoint
• Greet and support employees with exceptional warmth and genuine hospitality
• Quickly and cheerfully route inquiries with a welcoming, solution-oriented approach
• Manage intake processes with enthusiasm and meticulous attention to detail
• Create a welcoming environment that makes every employee feel valued and supported
• Leverage help desk technology to track, manage, and respond to employee requests efficiently
• Utilize AI tools to enhance response accuracy, streamline workflows, and improve employee experience

• Deliver consistently outstanding, high-touch customer experiences
• Demonstrate infectious positivity and genuine care in all interactions
• Resolve inquiries with speed, accuracy, and a friendly demeanor
• Build rapport through active listening and empathetic communication

This position does not have supervisory responsibility. The position reports administratively and functionally to the Administrative Manager.

• High School Diploma is necessary
• Bachelor's degree from an accredited institution of higher education is strongly preferred

• Vibrant personality with a natural hospitality mindset
• Proven track record of high-energy, engaging customer service
• Exceptional communication skills with a warm, approachable style
• Ability to multitask with enthusiasm and precision
• Eagerness to learn and grow with a contagious positive attitude
• At least one year of previous People Experience (Human Resources) is preferred
• Familiarity with Microsoft Applications is helpful
• Comfortable using help desk platforms and AI-driven tools to support employee inquiries and improve processes