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Technical Support

Senior Manager, GenAI-Driven Customer Experience Transformation

Job in Nashville, Davidson County, Tennessee, 37247, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
Job Description & How to Apply Below
A leading global consulting firm is seeking an experienced professional to lead customer support transformations. You will leverage your extensive customer service knowledge to identify opportunities, redesign processes, and implement technology solutions that enhance client experiences. Candidates should possess strong leadership skills, expertise in cloud solutions, and a minimum of 10 years in customer support roles. This position offers an opportunity to significantly impact client success and requires strong analytical and verbal communication skills.
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Position Requirements
10+ Years work experience
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