Customer Support Specialist

Customer Support Specialist

Department: Emerald Logistix

Employment Type: Full Time

Location: Nashville, TN

Compensation: $17.25 - $24.00 / hour

We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, representing our brand and ensuring they receive the highest level of service and support. You will be responsible for handling customer inquiries, resolving issues, and providing guidance on our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Diagnose and troubleshoot customer issues, providing appropriate solutions and alternatives.
• Maintain a high level of customer satisfaction through empathetic and effective communication.
• Document customer interactions and maintain accurate records in our support database.
• Collaborate with other departments to resolve complex customer issues and improve processes.
• Conduct follow-ups to ensure customer issues are resolved to their satisfaction.

• Bachelor's degree or equivalent experience in a customer service role.
• Proven experience in customer support or related field, preferably in a technical environment.
• Excellent verbal and written communication skills, with a knack for active listening.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using support software and CRM tools.
• Ability to work independently and in a team-oriented environment.

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.