Clinical Advisor

Position: Clinical Growth Advisor
**
* Location:

** We are actively hiring for this role in multiple markets, including:
** Ensure Satisfaction:
Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience.
* Proactive Wellness Checks:
Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback.
* Customer Advocacy:
Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services.
* Drive measurable outcomes:  Increase dollars in same-store growth and reduce the number of deactivations
* High touch customers:  Strong focus on top-tier or strategically significant clinics to drive partnerships with our technology offerings for our clinics’ long-term success.

Optimization Strategy:
Partner with customers to integrate marketing strategies that highlight platform benefits, including new platform features that increase practice growth, efficiencies and client loyalty.
* 8+ years in a veterinary practice (e.g., Practice Manager) or related industry role.
* Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred.
* Comprehensive understanding of veterinary industry challenges, trends, and technology solutions.
* Adaptability and strong problem-solving skills.
* Experience with objection handling.
* Must have the ability to follow through to solve customer problems and deliver value.
* Customer Focus:
Strong ability to advocate for customer success and retention with a proactive mindset.
* Communication

Skills:

Exceptional interpersonal and presentation skills to engage stakeholders effectively.
* Analytical Thinking:
Proficient in analyzing customer data to identify insights and improvement opportunities.
* Technology Proficiency:
Skilled in Microsoft Office Suite and adapting to new technologies.

* Collaboration:

Demonstrated ability to work cross-functionally with VRMs, TAEs, and other internal teams.
* Adaptability:
Flexible and resilient in a dynamic, fast-paced environment.
* Strong business acumen and executive presence.
* Demonstrated ability to influence decision makers
* Strong presentation skills, including development and creation of content and materials.
* Prioritizes customers based on account risk and potential.
* * 401k savings & company match*
* * Paid time off*
* * Paid holidays*
* * Maternity leave*
* * Parental leave*
* * Military leave*
* * Other leaves of absence*
* * Health, dental, and vision benefits*
* * Health savings accounts*
* * Flexible spending accounts*
* * Life & disability benefits*
* * Identity theft protection*
* * Pet insurance*
* * Certain positions may include eligibility for a short-term incentive plan*
* * 401k savings & company match*
* * Paid time off*
* * Paid holidays*
* * Maternity leave*
* * Parental leave*
* * Military leave*
* * Other leaves of absence*
* * Health, dental, and vision benefits*
* * Health savings accounts*
* * Flexible spending accounts*
* * Life & disability benefits*
* * Identity theft protection*
* * Pet insurance*
* * Certain positions may include eligibility for a short-term incentive plan
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