Customer Experience Coordinator

About Kowboy Fence

Kowboy Fence Company is a trusted, family-owned business with multiple locations in Nashville, Jackson, Knoxville, Huntsville and expanding! We specialize in providing top quality residential and commercial fencing solutions.

We take pride in delivering exceptional craftsmanship and personalized service for every client.

Responsibilities

• Answer and direct incoming phone calls, providing excellent customer service and support
• Manage email correspondence promptly and professionally with customers and internal team members
• Schedule and coordinate appointments for sales executives, ensuring efficient use of time and accurate calendar management
• Maintain strong customer relationships through clear communication, timely follow-ups, and attention to detail
• Identify and assist with process improvements to enhance the overall customer experience and team efficiency
• Track and update lead information and appointment details within the CRM system (We use Hubspot)
• Collaborate with sales and operations teams to ensure a smooth and consistent customer journey from inquiry to project completion

Qualifications

• Excellent communication, negotiation, and interpersonal skills
• Strong customer service mindset with the ability to build lasting relationships
• Self-motivated and results-driven, with a proven ability to achieve and exceed goals
• Highly organized with strong attention to detail and the ability to manage multiple projects or accounts at once
• Able to work independently as well as collaboratively within a team environment
• Experience in the construction, fencing, or home improvement industry is a plus
• Proficient with CRM systems and general computer skills
• High school diploma or equivalent required; bachelor’s degree preferred

Our Culture

At Kowboy Fence Company, we believe in fostering a supportive, team-oriented work environment that encourages growth. Our culture is built on the values of respect, hard work, accountability and FUN. We treat our employees like family, empowering them to take ownership of their roles and offering opportunities for personal development.

We pride ourselves on open and transparent communication, where everyones ideas and contributions are valued. We encourage a positive, can-do attitude and support each other in reaching our collective goals.

At Kowboy Fence Company, we dont just build fences we build long lasting relationships with our clients and employees.

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