Customer Service Support

Imperial Dade is the leading independently owned and operated distributor of food service packaging and janitorial supplies in North America. Founded in 1935 and headquartered in New Jersey, we serve over 120,000 customers across various markets including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines.

We are looking for a Customer Service Support specialist in Nashville, TN. The role interacts with customers, processes orders, and provides information regarding our products and services.

Schedule:

Monday‑Friday, 8:00 am‑5:00 pm.

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face‑to‑face.
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out‑of‑stock or discontinued items.
• Escalate customer information, problems, or requests to the customer service manager when necessary.

• High school diploma, GED, or equivalent.
• At least 2 years of customer service experience.
• Proficiency in MS Office and familiarity with other relevant software.
• At least 2 years of data entry experience.
• Excellent communication skills.
• An outgoing personality and a proactive attitude to help others.

We offer a dynamic environment for more than 7,500 employees to grow professionally. Competitive salaries and benefits include medical, dental, vision; a 401(k) with company match; life insurance; generous paid time off; educational reimbursement; paid family leave; and adoption assistance.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non‑merit‑based factors. We are also a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement.

Conditional offers of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants
—It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.