Bilingual Spanish​/English Phone Support Representative - Onsite

Position Overview:

We are seeking a dedicated and customer-focused individual to join our team as a Bilingual Phone Support Representative  this role, you will handle inbound customer calls, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website. Your commitment to delivering exceptional service will play a crucial role in enhancing our customers' experiences.

Key Responsibilities:

• Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date.
• Data Management: Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently.
• Brand Representation: Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention.
• Performance Standards: Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality.
• Information Security: Uphold the safety, security, and privacy of all customer information in compliance with company policies.
• Additional Support: Perform other tasks as needed to support business operations.

• High school diploma or GED.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiency in learning and using new software applications.
• Excellent problem-solving and conflict resolution skills.
• Strong attention to detail and ability to multitask effectively.
• Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
• Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement).

• Employee Discount: Enjoy a 40% discount on Journeys merchandise, in store and online.
• Weekly Pay: Receive weekly compensation for your work.
• Comprehensive Paid Training: Receive in-depth training over two seeks to equip you with the tools and knowledge needed for success in this role.
• Career Growth: Unlock opportunities to advance your career within Journeys, with pathways to grow in customer service, leadership, and beyond.
• Health and Wellness: Access medical, dental, and vision insurance options, along with mental health support through an Employee Assistance Program.
• Retirement Savings: Participate in Genesco's 401(k) plan with company matching contributions.
• Education Support: Benefit from tuition assistance, student loan contributions, and discounts on educational programs.
• Financial Protection: Take advantage of life insurance, critical illness, and hospital indemnity plans.

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