Operations Support Specialist, Customer Service​/HelpDesk

What you’ll do as an Operations Support Specialist at The Ōnin Group is to ensure accurate payroll, support employee questions about time, pay, PTO, maintain team relations, and manage administrative operations so the workplace runs smoothly.

• Ensure accurate and timely payroll by managing timekeeping systems and resolving discrepancies.
• Provide top‑tier support for employee questions about time, pay, and PTO.
• Collaborate closely with onsite teams and leadership to maintain smooth operations.
• Track FMLA, generate staffing reports, and maintain teammate records in systems such as Kronos and Peoplesoft.
• Perform administrative duties including record updates, badge creation, and supply management.
• Occasionally support operations on the plant floor and work flexible hours as needed.

• 1–3 years of experience in payroll, HR, staffing, or related field.
• Strong organizational and communication skills.
• Excellent attention to detail, especially with numbers and reporting.
• Tech‑savvy and experienced with systems such as Kronos, Peoplesoft, Microsoft Office, and G Suite.
• Service‑minded attitude and passion for supporting people and teams.
• Knowledge of wage and hour laws or staffing industry compliance is a plus.

Competitive salary with potential for bonus. Full‑time position primarily on a day shift, with occasional flexibility as needed.

• Employee Stock Ownership Plan (ESOP)
• Competitive bonus structure
• 401(k) with 3% match
• Medical, dental, and vision insurance
• Paid vacation & holidays
• Tuition reimbursement
• Free counseling and legal services
• Discounts, dependent care assistance, and more