Customer Success Manager

Location: On Site in Nashville, TN (3 days a week)

Nashville candidates will work directly with the founder from The Malin in Wedgewood-Houston. This role requires US work authorization.

Compensation: $90-110K base + $30-45K variable = $120-155K OTE + meaningful equity

Travel: ~2 weeks per quarter on average for customer visits, onboarding, and team collaboration

Reports to: Founder & CEO

We're hiring a Customer Success Manager to help build the CS function that scales us from 50 to 150+ customers. You'll own onboarding, support, and the feedback loops that make our product better. This is an early, high-leverage role with real ownership.

Edgevanta builds AI agents that help heavy civil contractors estimate and bid work faster and more accurately.

Our product analyzes large bid packages - plans, specs, and historical pricing data - to extract key requirements, quantities, and risks so estimating teams can bid faster and with more confidence under tight deadlines.

We work with top companies like CW Matthews, Barnhill, and Emery Sapp & Sons. Founded by a fourth-generation contractor with 13 years in the field, we've grown revenue over 200% in the last 12 months with a senior team of 8. Construction is a $12T global industry still running on spreadsheets and we're changing that.

Our goal is to become the operating system for preconstruction in heavy civil.

We're adding 5+ enterprise customers a month and plan to grow our customer base to over 150 in the next 12 months. As adoption increases, onboarding, usage monitoring, and customer support are becoming core, full-time functions.

Customer success is core to how we win. In construction, responsive support is one of our strongest tools for keeping customers and earning referrals. You'll build this foundation: own the support queue, create scalable processes, and ensure we can grow without sacrificing quality. The connection between your work and customer outcomes is immediate and visible.

You'll operate at the intersection of customers, product, and AI. When customers get stuck or usage drops, you own it. You’ll work directly with the founder, product, and engineering to turn real-world usage into better agents, workflows, and results. Strong judgment matters: knowing when to move fast, dig deeper, or escrow.

• Be highly responsive when customers are stuck - we pride ourselves on fast, helpful support
• Own and implement our support infrastructure (message board, help docs, etc.)
• Own the support experience end-to-end
• Build and maintain customer health dashboards that drive retention decisions
• Build relationships with estimators, project managers, and preconstruction teams
• Run onboarding and training sessions, and eventually kickoff calls and QBRs as accounts mature
• Translate raw customer feedback into clear, actionable product input
• Create training videos and documentation
• Drive expansions and renewals
• Define and build our customer success playbook as we scale

This role flexes based on customer needs and product releases, but a typical week might look like:

• 50% working directly with customers: onboarding, unblocking users, answering questions, improving outputs, running training sessions, and proactively reaching out when usage drops
• 20% improving enablement: creating short videos, documentation, examples, and workflows so customers get value faster the next time
• 15% working with product and engineering: reviewing customer feedback and helping prioritize fixes or improvements
• 15% on reporting, analysis, and strategic projects: usage reviews, account health checks, and process improvements

You’ll work inside our product daily - learning the…