Customer Service Representative

On-Site Full Time

Handle inbound emails that are generally customer service inquiries and financial transactions. We handle dealerships world-wide so attention to detail is key. Role also included reporting functions and limited project work.

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

• - Daily communication with Team Leads and other reps

• - 14-person team, all reporting to work director

• - All office

• - Years of experience: 5-7 years of customer service experience
• - Degree requirement:
  Bachelor’s degree required.
• - Do you accept internships as job experience:
  No
• - Are there past or additional job titles or roles that would provide comparable background to this role:
  Account Administrator, customer service rep, account manager, account executive

• - Attention to detail
• - Effective communication (both oral and written)
• - Problem Solving

• (Required) Microsoft Office suite
• (Desired) PowerBI & Salesforce

(Required)

• - Organization
• - Conflict resolution
• - Listening
• - Ability to work independently and manage one’s time.
• - Relationship Management

(Desired)

• - Property & Casualty insurance license preferred

Daily Schedule (including any anticipated weekly/monthly OT)

7-4 or 8-5

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status