Member Support Associate

• Job Category Support Services
• Employee Type FT Non-Exempt

The Gideons International is a faith based, membership driven organization with a single objective of winning others to Christ. Our team serves alongside Christian brothers and sisters in a caring environment while assisting Gideons and Auxiliary in their mission. This position is primarily customer service, functioning as first impressions ambassadors on behalf of The Gideons International. This position provides real-time support for our members.

You’ll work in a tight-knit department that strikes a balance of fun and professionalism while using communication and technical skills to provide a great member experience. In this fast-paced environment, you’ll have the opportunity to see God at work as you use your gifts and talents to serve others.

• The ideal candidate has a heart to serve and care for others. Each interaction with a member enables us to help equip, engage, and empower them while they represent Christ on the front lines. You will be providing God-honoring, second mile service (Mt. 5:38-42) to members and non-members in the following ways:
• Receive daily incoming calls in a warm, friendly manner while assisting the caller and/or routing them to the appropriate personnel/departments
• Respond to electronic messages (tickets, emails) in a caring, timely, and attentive manner and/or directing them to the appropriate personnel/departments
• Assist members by placing merchandise and Scripture orders
• Maintain knowledge of the products and programs to efficiently serve the members
• Assist members in general policy related questions found in The Gideons International Operations Manual
• Assist in helping members navigate and use online member resources (websites, mobile apps), when applicable
• Practice security compliance with credit card and ACH payments
• Research membership information, as required
• Respond to letters from non-members
• Maintain membership records from multiple sources while updating member information in our database and/or ticketing system
• Process applications for membership
• Be willing and able to pray with callers
• Cross train for other job duties in Member Support
• Other duties as assigned by the Manager or Team Lead
• Participate in scheduled and unscheduled meetings

• Assist in preparation of letters - Correspondence declines, resignations, Life Members, Veterans
• File related membership related paperwork
• Assist in preparation for Membership Committee meetings
• Conduct inventory of membership material
• Foster relationships with members and vendors
• Participate as a member of internal working groups or committees
• Create and update standard operating procedures
• Assist with training new/current team members
• Fulfill hospitality schedule for inter-office, cabinet, and committee meetings
• Offer analysis to determine and prioritize workflow improvements

• To add overall value to the organization and self by taking on ever-increasing responsibility, skill sets, and spiritual growth
• Participates in daily morning staff devotions; on a rotating basis serves by praying and reading Scripture in support of devotion leader

Reports To: Team Lead Front Line – Member Support

People Management Responsibility: None

Works Closely With: Membership Engagement and Services Team, Stewardship, TGI Staff, Members, Vendors

• Follow verbal and written instructions
• Excellent writing, grammar, and communication skills, while being detail oriented
• Ability to effectively communicate in writing and verbally
• Proven ability to keep a big picture perspective, while dealing with very detailed information
• Proven ability to demonstrate a knowledge…