PartTime Receptionist

Job Title:

Part-Time Receptionist

Department:
Front Desk

Location:

Nashville, TN 37201

Schedule:

12:00 noon – 4:30 pm (Monday-Friday) 4.5 hours a day

Length of Assignment:
Selected candidate will work until December 21, 2026

Attire:
Business Professional

The Receptionist serves as the first point of contact for visitors and callers to the Nashville Office. This position plays an important role in providing professional, courteous, and responsive customer service while supporting the daily operations of a busy public-facing government office.

The Receptionist welcomes customers, manages a high volume of telephone calls, monitors front-lobby activity, assists with parking validation, receives and tracks daily deliveries, routes messages and inquiries, and provides general administrative support. The position requires a friendly and professional presence, sound judgment, strong organizational skills, and the ability to remain calm and helpful in a busy environment.

Including, but not limited to, the following:

• 1. Welcome walk-in visitors with a positive, professional, and helpful attitude and determine the nature of their visit.
• 2. Guide visitors to the appropriate department, staff member, or service area and provide general information regarding office services.
• 3. Monitor front-door and lobby activity to help ensure visitors are conducting official business with the Office.
• 4. Provide parking validation assistance for customers using the designated parking garage or eligible street parking.
• 5. Maintain a welcoming, orderly, and professional reception and front-lobby area.
• 6. De-escalate customer concerns when possible and promptly refer to appropriate department leadership or the appropriate staff member when additional assistance is needed.

• 1. Manage a high volume of incoming telephone calls, generally 60 to 100 or more calls per day, while maintaining courteous and efficient service.
• 2. Quickly assess the purpose of each call and transfer callers to the appropriate department, staff member, or office.
• 3. Provide basic information to callers when appropriate and accurately route messages requiring follow-up.
• 4. Use office paging, telephone, email, and other communication systems to contact staff and support customer needs.
• 5. Direct customers who require language assistance, including Spanish-speaking customers, to available bilingual staff or other appropriate resources.

• 1. Receive and appropriately route incoming mail and deliveries for the office working with the ROD Executive Assistant and Assistant Chief Deputy of Operations.
• 2. Maintain daily counts and logs for Fed Ex, UPS, USPS, and other deliveries as required.
• 3. Prepare and send daily activity reports to department leadership, including requested reception, call, visitor, parking, mail, or delivery information.
• 4. Maintain accurate records and documentation associated with assigned front-desk activities.

• 1. Assist with routing messages, paging staff, monitoring the lobby, and coordinating customer flow during periods of high activity.
• 2. Communicate promptly with supervisors regarding customer concerns, unusual situations, telephone or system issues, or other matters that may affect front-office operations.
• 3. Work collaboratively with all areas of the Office to help ensure customers receive timely and accurate assistance.
• 4. Attend staff meetings, training sessions, and other departmental activities as required.
• 5. Provide assistance in other areas of the Office when necessary to support departmental operations and customer service.
• 6. Perform other duties as…