Service Technician

Do you delight in problem solving? Are you looking for a role where no two days are same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Technician role is the one for you!

The Field Service Technician role is a critical new position within our dedicated Service Operations team.

You will undergo comprehensive training in the electro-mechanical assembly of Dexory’s products, spending a week on site in the UK where you will learn the fundamentals of troubleshooting, servicing & repairing robots.

After completion of this, you will be ensuring our fleet of robots stay operational across North America you will be an integral part of the team.
This will involve a heavy amount of travel to client sites in order to service, maintain, fault find and repair our robots in the field.

Responsibilities include, but not limited to;

• Perform on-site and off-site (in our base at Nashville, TN) service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
• Ensure team compliance with health and safety regulations
• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

• In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc.)
• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Ability to work in a team, and to lead a team through tough challenges
• Driven to succeed in dynamic growing organization
• Flexible attitude to working hours and location
• Full Clean US driving license

• Business software tools such as Jira, Confluence, Slack and G-Suite
• Manufacturing software such as manufacturing execution systems
• Root cause analysis methodologies

Dexory is a rapidly growing company that is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory’s solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers.

We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market. To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and teamwork. We believe that building a diverse and inclusive workforce is key to our collective growth and innovation.

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance:
  High standards, outstanding results,
• Commitment:
  All in, every time
• One team:
  One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

• Health insurance
• 401k
• 20 days annual leave
• Social security etc.

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.