Director, Enrollment Operations & Systems

Position Summary:

The Director, Enrollment Operations and Systems is part of the Strategic Enrollment Management (SEM) unit in the Owen Graduate School of Management (OGSM) at Vanderbilt University and is a leader responsible for the strategy, implementation, and management of technology, processes, and operational workflows for all enrollment functions across all full-time and part-time degree programs, as well as pre-college initiatives. This role is critical in ensuring efficient and effective enrollment practices, with a focus on optimizing the admissions software Slate CRM and other associated technical systems.

The Director will also develop standard operating procedures, enhance collaboration with Vanderbilt University Enrollment Affairs (UEA) divisions and other departments, analyze operational data, and provide mentorship to the enrollment operations team. As a leader within the OGSM, the Director of Enrollment Operations and Systems plays a pivotal role shaping the operational framework of OGSM’s enrollment management functions, ensuring that all systems and processes are aligned with institutional goals.

This position reports to the Associate Dean for Strategic Enrollment Management.

The Owen Graduate School of Management (OGSM) is a professional school at Vanderbilt University, located in Nashville, Tennessee, focused on graduate-level business education. OGSM’s mission is to create opportunities for its faculty, staff, and students to discover, grow, and thrive in business and beyond. OGSM recognizes discovery in traditional forms, such as scholarly research, intellectual curiosity, and curricular learning. But it also celebrates discovery unique to the human experience, that is, the art of becoming, which is lived through a desire to connect with others, to find meaning in work and relationships, and to create something new.

OGSM sees transformation as foundational.

The Strategic Enrollment Management (SEM) unit is a dedicated team within OGSM focused on optimizing the recruitment, selection, aiding, onboarding, and enrollment of students throughout their academic journey. The SEM unit employs data-driven strategies that align enrollment practices with OGSM’s reputational ambitions, revenue goals, and academic mission.

• Strategic Leadership: Develop and drive a comprehensive strategy for enrollment operations, aligning technology and processes with the overall mission and goals of the Owen Graduate School of Management.
• Proactive Communication:
  Be a leader in promoting a culture that features consistent, effective, and positive communication that achieves extraordinary results.
• Technology Management: Design, implement, maintain, and optimize the Slate CRM (and associated) systems, including updates, upgrades, and enhancements to ensure that all admissions and enrollment processes are streamlined and efficient.
• Process Development: Create and implement standard operating procedures for recruitment, application, and enrollment processes to enhance student experience and improve operational efficiency. Demonstrate expertise on all processes to better understand the needs of internal and external stakeholders. Continually apply critical thinking and creativity in efforts to improve processes revolving around workflows, rules, portals, configurable joins queries, reports, forms, and comm flows to help stakeholders achieve their goals.
• Data Oversight: Manage all processes for data importing and exporting, data integrity, data consolidation, data retention, and application data management for quality assurance and control. Ensure all Slate activities align with institutional data governance, privacy, and data protection standards. Promote a culture of data literacy, responsible data handling, and data-driven decision-making practices across the organization.
• Data Analysis: Develop and maintain reporting tools inside and outside of the Slate CRM to analyze recruitment and enrollment data and metrics to assess workflow efficiency and effectiveness. Use insights gained to inform decision-making and implement process improvements.
• Collabor…