Coordinator, Assignments

Position Summary

Position Summary: The Coordinator for Housing Assignments is part of Housing and Residential Experience in the Student Affairs division at Vanderbilt University and is a key individual contributor serving as a liaison between students, parents, and internal university departments to ensure a positive residential experience and efficient housing operations. Reporting directly to the Assistant Director of Housing Assignments, the Coordinator for Housing Assignments partners regularly with Residential Experience, Student Care Coordination, the Center for Student Wellbeing, Student Accountability, Community Standards and Academic Integrity, and Student Access on student matters as they pertain to their housing assignment.

This is a full-time, exempt, onsite role. Need for evenings/weekends may occasionally be required.

About the Work Unit: Housing Assignments and Operations is responsible for occupancy management of Vanderbilt’s on-campus residence halls. Our office works to ensure that students are assigned to housing that best meets their needs through a fair and consistent process. Our team collaborates with various offices inside and outside of Student Affairs including Residential Experience, Housing Facilities, Housing Finance, Student Care Coordination, Center for Student Wellbeing, Student Access Services, and Residential Colleges.

In addition, our office works to coordinate numerous logistical efforts including move-in, move-out, and transitions between terms, and is responsible for all aspects of billing within Housing and Residential Experience.

About Student Affairs: Student Affairs serves a central role in student learning and development at Vanderbilt, advancing the University’s mission of teaching, research, and service by fostering academic and social networks through which students develop as intentional learners and global citizens. Student Affairs creates opportunities to involve students, faculty and staff in diverse learning communities and provides a critical support structure for enriching the overall student experience.

We achieve these ends through strategic alignment, both internally and in concert with other university departments. We care deeply. We educate completely. We lead with excellence. Diversity, equity, inclusion, and mental health are top priorities for the institution and by extension the offices of Student Affairs. Our staff are committed to continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.

Key Functions and Expected Performance:

• Support the Director and Assistant Director of Housing Assignments with the management of various upper-division student housing assignment processes including assigning new and returning spring semester students, May and summer session students, and students seeking reasonable accommodation.
• Coordinate with Residential Experience to assist with the application and assignment processes for the Mayfield and McGill living learning communities.
• Collaborate with Residential Experience to process room change requests for first-year and upper-division students.
• Maintain accurate housing occupancy records in housing database for occupancy reports, room assignments, check-in/out processes and related correspondence with current and future students.
• Identify and distinguish reporting needs between various groups and functional users to prioritize and deliver reports accordingly.

• Manage the department email inbox by providing clear, accurate and timely responses.
• Support customer service efforts, ensuring prompt, high-quality service for students, parents, and campus partners, including triaging and responding to housing inquiries or issues that arise through various platforms and in-person interactions.
• Assist with the logistics for student move in and move out, including coordinating staff volunteer assignments, giveaways, and other tasks as assigned.
• Assist with the various break period (Thanksgiving, Winter,…