Instructional Designer

Instructional Designer (QSR / Operations Training)

Location:

Remote/Hybrid in a main Steak n Shake Market

Department:
Learning & Development

Reports to:

VP Training

Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.

This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick‑service restaurant (QSR), retail, or hospitality operations.

• Design and develop eLearning, instructor‑led training, and job aids for frontline and leadership roles
• Apply adult learning theory and instructional design models (ADDIE, SAM) to align training with operational initiatives, menu changes, and promotions
• Develop and manage content in the LMS; incorporate video and interactive learning components
• Evaluate training effectiveness using feedback, LMS data, and field metrics
• Partner with Operations to pilot, refine, and roll out training programs
• Visit restaurants to observe operations, validate effectiveness, and gather feedback

• Bachelor’s degree in Instructional Design, Education, or related field (Master’s degree preferred)
• 5+ years instructional design experience in QSR, retail, or hospitality; 5+ years training frontline hourly teams and managers
• Proficiency with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
• Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
• Data‑driven mindset with the ability to evaluate learning impact using the Kirkpatrick framework
• Knowledge of food safety standards, QSR standards, and hospitality principles

• You are located in one of the following areas:
  Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando
• Average 5% travel for field observation, analysis, and implementation evaluation
• Passion for operational excellence and learner‑centered design
• Role is fast‑paced, operations‑driven with high visibility and impact
• Opportunity to directly influence guest experience, team performance, and retention

Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steak burger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients, care about our people by proudly being the maximum wage employer, and seek to lead in food quality and service while embracing leading technologies such as Bitcoin.

• Associate

• Full‑time

• Training, Marketing, and Education
• Restaurants, Hospitality, and Retail