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Customer Service Representative
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-01-12
Listing for:
Swoon
Full Time
position Listed on 2026-01-12
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Base Pay Range
$17.00/yr - $23.00/yr
Role OverviewManage high-volume billing disputes and service inquiries. This role requires a strong analytical mindset to assess the validity of claims and implement final resolutions.
Key Responsibilities- Issue Resolution: Process refunds, bill adjustments, and merchandise returns.
- Inquiry Management: Inform guests of investigation findings and planned fixes.
- Escalation: Route complex or unresolved issues to the proper internal group.
- Record Keeping: Maintain thorough logs of all client requests and actions taken.
- Root Cause Analysis: Study relevant data to identify the source of service issues.
- History: 5–7 years of professional service work (no internships).
- Top
Skills:
High attention to detail, problem-solving, and professional speech/writing. - Technical Software: Microsoft Office (required);
Power
BI or Salesforce (desired). - Soft Skills: Organization, conflict resolution, listening, and time managemen
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Vision
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