Festival Ticketing Manager

Job Title: Festival Ticketing Manager

Company: Peachtree Entertainment

Location: Nashville, TN (Hybrid)

Employment Type: Full Time

Travel: 35%–50% annually (including weekends and holidays)

Based in Nashville, TN, Peachtree Entertainment is a prominent national concert promoter focused on the development and execution of large-scale touring projects, indoor rodeo concepts, and outdoor festivals. With artists and properties such as Alan Jackson, Rock the Country, Gavin Adcock, Rock the South, Bulls, Bands & Barrels, and many more, we maintain a significant impact on the country music landscape globally.

We are seeking a highly motivated and experienced Festival Ticketing Manager to lead the execution and oversight of ticketing operations across Peachtree Entertainment’s annual festival portfolio (24–29 events per year). This role serves as the boots‑on‑the‑ground ticketing lead, responsible for on‑site box office operations, gate execution, staffing, credentialing, and internal order fulfillment—ensuring a seamless experience for fans, staff, artists, and partners.

• Lead end‑to‑end on‑site ticketing operations for assigned festivals, including box office and gate execution
• Coordinate with ticketing platforms and internal stakeholders to ensure accurate ticket builds, capacities, and inventory controls
• Execute pre‑event internal order fulfillment for artists, sponsors, media, vendors, and guest lists
• Recruit, schedule, train, and supervise seasonal and local box office and gate staff
• Manage box office infrastructure, including hardware, Wi‑Fi, staffing workflows, and contingency planning
• Oversee credentialing strategy and execution, including wristbands, laminates, and access levels
• Supervise public and internal gates, troubleshooting scan issues, credential discrepancies, and fan support needs
• Serve as the primary on‑site point of contact for ticketing‑related issues during show days
• Partner with operations, security, and production teams to optimize crowd flow and entry efficiency

• 3–5 years of experience in ticketing, box office, or gate operations (festival or live event experience strongly preferred)
• Proven experience managing large‑scale event staffing and credentialing programs
• Familiarity with major ticketing platforms (Ticketmaster, Front Gate, See Tickets, etc.)
• Strong organizational, communication, and leadership skills
• Ability and willingness to travel 35%–50% of the year, including weekends and holidays
• Comfortable working outdoors and in fast‑paced, live event environments

• Have experience with RFID credentialing or cashless POS integrations
• Bring a strong customer‑service mindset in high‑pressure, fan‑facing environments
• Are highly proficient with spreadsheets, order tracking tools, and operational documentation
• Thrive onsite, can problem‑solve quickly, and maintain a calm, authoritative presence

• Competitive base salary
• Travel per diem, accommodations, and all approved event‑related expenses covered
• 100% company‑paid family Health, Dental, Vision, and Life Insurance
• Additional voluntary benefits including short‑term and long‑term disability
• Generous paid time off including paid holidays, sick time, and personal days
• Opportunity to participate in a 401(k) program with company match
• Company‑provided or reimbursed equipment required to perform daily job functions
• Opportunities to grow and develop within a fun, fast‑paced, and dynamic environment

If this role aligns with your experience and passion for live events, please apply online through Linked In.

This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications required. Peachtree Entertainment is committed to recruiting the most qualified candidates through a variety of methods, including internal promotion, employee referrals, external advertising, and professional recruiting channels.