Guest Ambassador

Position: Guest Ambassador Full Time
Summary:

Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.

Duties and Responsibilities:

Answer customers questions and provide information on procedures or policies.

Create a welcoming experience by authentically greeting customers.

Direct guests to parking space and accurately complete transactions.

Dispatch shuttles and ensure space usage is maximized.

Receive and prioritize incoming telephone calls.

Compile and maintain reports and records.

Stock water coolers.

Maintain an exceptional level of customer service and responsiveness.

Maintain clean and orderly checkout areas and complete other general cleaning duties.

Complete other duties as assigned.

High School education, training or an equivalent combination of education and experience required

Previous dispatch, cashier, and/or customer service experience preferred

Competencies:

Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Effectively present information in one-on-one situations to customers and other employees of the company

Add, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American money

Determining causes of operation errors and deciding what to do about it Pleasant with others, good-natured, cooperative attitude

Reliable, responsible, and dependable

Honest and ethical

Knowledge of the structure and content of the English language including the spelling and meaning of words

Aptitude to work independently as well as in a team environment

Effectively multi-task and adapt to fast paced environment

Think ahead, connect pieces of information, and coordinate workforce accordingly

Basic math and computer skills

Read, write, and comprehend simple instructions, short correspondence, and memos

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

See details at close and far range

See under low-light conditions and in the presence of a glare or bright lighting

See objects or movements of objects to ones side when eyes are looking ahead

Match or detect differences between colors, including shades of color or brightness

Detect the differences between sounds that vary in pitch and loudness

Judge the distance of an object

Know the direction from which a sound originated

Quickly respond to a signal (sound, light, picture) when it appears

Listen to and understand information presented through spoken words

Read and understand information presented in writing

Make repeated movements of the fingers, hands, and wrists

Exert maximum muscle force to lift, push, pull, or carry objects

Keep balance or stay upright when in an unstable position

Make repeated adjustments to the controls of a machine or a vehicle to exact positions

Coordinate 2 or more limbs while sitting, standing, or lying down Exert muscle force repeatedly or continuously over time

Use muscle force to propel oneself or to throw an object

Use abdominal and lower back muscles to support part of the body repeatedly or continuously over time

Bend, stretch, twist, or reach with body, arms, and/or legs

Work Environment and

Physical Requirements:

Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel;

and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Frequently lift and move up to 25 pounds.

Please note, this job posting/description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.