Sales & Service - Events Specialist

Overview:
We are seeking a highly organized and dynamic Sales & Service Events Specialist to lead the development and execution of engaging events for our valued Smashville Loyal, Premium, and Corporate Partners. This Sales & Service Events Specialist is pivotal in managing client and team member event experiences, managing the Smashville Rewards loyalty program, and acting as a liaison between leadership and various stakeholders.

The ideal candidate will have a passion for event management, excellent communication and organization skills, and be a strong collaborator.

• Smashville Loyal, Premium, and Partner Event Planning and Execution
• Client Experience
• Event Operations and Logistics
• Leadership Liaison

• Lead event management and development for Smashville Loyal, Premium, and Corporate Partner events.
• Conduct site visits and on-site meetings to assess and coordinate event logistics.
• Coordinate all guests experience details, including parking, arrival, programming, and departure for each planned event.
• Establish and maintain vendor relationships including but not limited to food and beverage, security, event night staff, sponsorship, ticket sales, facility operations to ensure high-quality event execution
• Oversee overall event management, including all day-of-event operations such as on-site setup, vendor load-in, event communication, and coordination of event clean-up and tear-down.
• Work closely with the Marketing Team to execute annual featured events such as Smashville Loyal Fan Fest, Annual Team Event, NHL Draft Party, and others as assigned.
• Collaborate with Ticket Sales Leadership and the Guest Experience team to execute a 12-month calendar of 20+ on-site and off-site events, including the development and implementation of Smashville Loyal event experiences that align with membership tier offerings, drive engagement, and support member retention.
• Manage and execute ongoing premium and partner events, Suite Menu Preview Event, Premium Member Golf Outing, Season Kick-Off, Holiday Celebration, and End of Season Celebration.
• Assist with internal and company-wide events including culture-building and sales contest events as well as company-wide initiatives in collaboration with GUIDER, Foundation, and Marketing teams.
• Lead efforts in building event communication and RSVP management for each assigned event.
• Oversee event budgets, including sourcing and purchasing bookings, rentals, food and beverages, gifts, and other event-related expenses.
• Collaborate with Premium and Partnership Leadership on client trips during in-season, playoffs/finals, and off-season periods.
• Serve as the liaison among leadership team members and stakeholders of the planned events and trips.
• Maintain strong interdepartmental relationships across the organization, including but not limited to Sales and Marketing staff, Hockey Operations, Guest Services, designated event managers, and Arena Operations.
• Perform other duties as assigned.

• Candidate must have three (3) years of relevant experience.
• Four-year (4) Bachelor’s degree from an accredited college or university required.
• Strong existing client relationships and event experience required.
• Demonstrated ability to establish and cultivate long-lasting client relationships.
• Excellent people skills and an ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels are a must.
• Ability to effectively lead and motivate a team of service professionals.
• High level of initiative, inner drive and…