Mortgage Loan Officer

Overview

Mission Loans is changing the home lending game by delivering an extraordinary loan experience in a fast‑paced environment.

• Deliver a best‑in‑class customer experience to all customers.
• Contact customers through inbound and outbound calls via company‑provided leads and marketing resources.
• Assess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for them.
• Accurately input borrower information for a complete loan application and maintain an accurate borrower profile within the CRM &/or LOS throughout the transaction.
• Collect borrower qualification documentation and review to verify that supporting documentation matches the application to ensure a complete loan submission to processing.
• Communicate clearly, frequently and effectively with borrowers to seamlessly guide them through the loan process.
• Partner with customer relationship managers to resolve problems, qualification issues or conditions throughout production and fulfillment.
• Operate with a goal to meet and exceed customer expectations.
• Operate in a manner that promotes loan quality and compliance with lending laws.
• Maintain loan production and quality performance at or above required goals.

• Subscribe to a no‑drama workplace.
• Subscribe to the mission of creating a truly customer‑ and team‑member‑centric environment.
• Love to come into work every day and win.
• Strong phone skills, easily building rapport and connection with customers.
• Highly motivated, enthusiastic, self‑starter with ability to work as a team player.
• Excellent written and verbal communication skills.
• Strong problem‑solving and creative thinking skills.
• Ability to work in a fast‑paced, multi‑tasking environment and manage multiple deadlines.
• Strong organization, follow‑through and time‑management skills.
• Excellent attention to detail with commitment to accuracy and quality.
• Ability to learn and adapt to guideline changes.
• Flexibility to work up to 50 hours per week, which may include some weekend hours.

• Licensed Loan Originator compliant with NMLS SAFE Act and actively holding 3 or more licenses.
• 2‑3 years of sales experience in a high‑volume call center.
• Ability to correctly and accurately structure and price loans.
• Extensive knowledge in the following loan programs/products: conventional, FHA, VA, refinance and purchase (a plus – Jumbo, Non‑QM).
• Basic proficiency in Microsoft Office products (Excel, Word).
• Experience with Empower, a plus.
• Bilingual (read, write, speak) in Spanish, a plus.

Other duties:
This position profile is not intended to be an all‑inclusive list of job duties and responsibilities, as the employee may be asked to perform additional related duties as assigned.

Compensation:
Average performers earn between $120,000 and $200,000 annually.

Location:

Remote.

Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.