Internal Mortgage Loan Originator; MLO Job Nashville area,Tennessee USA,Finance & Banking

ARE WE THE COMPANY FOR YOU?

Are you looking for a position that you can really enjoy? Resound Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full-time Internal Mortgage Loan Originator (MLO) to join our growing team!

This position is located at our Nashville location.

ABOUT RESOUND CREDIT UNION:

Resound Credit Union currently has seven locations that surround the Nashville area. These locations serve over 50,000 members. Founded in 1955, Resound Credit Union is guided by the philosophy of people helping people
. At Resound, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit,
Not for Charity, but for Service
.

IS THIS POSITION FOR YOU?

The Internal Mortgage Loan Originator is responsible for generating mortgage loan volume through referrals from branches, call center staff, member service channels, marketing campaigns, and existing member relationships. This role focuses on consultative sales, member education, and mortgage origination while ensuring compliance with all applicable regulations and credit union policies.

This position serves as the primary point of contact for mortgage applicants, guiding members through the mortgage process from initial inquiry through closing while collaborating with processing, underwriting, and closing staff to provide an exceptional home-financing experience.

DUTIES AND RESPONSIBILITIES

Originate conventional, government, jumbo, portfolio, HELOC, and other residential real estate loan products offered by Resound Credit Union.

Interview prospective borrowers to determine financing needs and recommend appropriate mortgage solutions.

Convert internal leads and referrals into funded mortgage loans.

Conduct loan consultations in person, by phone, and through digital channels.

Build and maintain a strong pipeline of mortgage loan opportunities.

Achieve established mortgage production goals, pull-through rates, and member satisfaction objectives.

Guide members through the mortgage loan application process from application through closing.

Educate members regarding loan products, rates, fees, and closing requirements.

Maintain consistent communication with applicants regarding loan status and next steps.

Deliver exceptional service that enhances member loyalty and deepens relationships with the credit union.

Develop relationships with branch teams to encourage mortgage referrals.

Participate in community events, homebuyer seminars, financial wellness programs, and credit union marketing initiatives.

Establish and maintain referral relationships with real estate professionals, builders, financial planners, and other business partners as approved by management.

Promote the Resound Credit Union mortgage brand throughout the market area.

Collect complete and accurate applicant information and documentation.

Ensure all applications meet regulatory and credit union requirements.

Maintain compliance with SAFE Act requirements and all NMLS licensing or registration standards.

Adhere to TRID, ECOA, HMDA, Fair Lending, BSA/AML, Privacy, and all applicable regulations.

Maintain accurate records and documentation within loan origination systems.

Work closely with underwriting and processing staff to facilitate timely loan decisions and closings.

Partner with branch personnel to identify mortgage opportunities.

Coordinate with processors, underwriters, closers, and title companies to ensure efficient loan processing.

Assist with mortgage sales training for branch…