Emergency Telecommunications Officer ; 911 Dispatcher

Overview

At the Department of Emergency Communications (DEC), which serves Nashville and Davidson County, every shift offers an opportunity to make a difference, including saving a life. The mission of the DEC is to serve as the vital link between citizens and the emergency responders of Nashville and Davidson County by providing emergency and non-emergency services in a prompt, courteous, and efficient manner.

The DEC's dedicated employees are typically the initial emergency contact in Metro Nashville, providing life-saving assistance over the phone while dispatching EMS, Fire, or Police first responders to an emergency. The DEC provides this public service 24 hours a day, seven days a week, and 365 days a year.

This position also requires a high level of responsibility, flexibility, attention to detail, ability to work under pressure, and maintain privacy and confidentiality. We offer a competitive salary, comprehensive benefits for you and your family, and opportunity for advancement.

Salary

$53,971.00 annual salary after 6 months as an Emergency Telecommunications Officer 2; $57,158.00 annual salary after 1 year as an Emergency Telecommunications Officer 2 to Emergency Telecommunications Officer 3.

Benefits

• 10 vacation days per year (increasing after 5 years of service)
• 3 personal days per year
• 1 sick day per month
• 12 paid holidays per year
• Medical
• Dental
• Life Insurance
• Service Pension
• Medical Disability

Attention:
This is a continuous recruitment to develop an applicant pool for future openings. We are currently accepting applications for an Emergency Telecommunications Officer 1 (911 Dispatcher) Training class.

Acquires skills, training and certifications necessary to receive and process emergency calls as well as routine non-emergency calls. (After Training)

• Operates automatic call distribution telephone workstation to receive emergency (9-1-1) and non-emergency calls.
• Determines type, location and extent of emergency.
• Types information from caller into computer terminal.
• Codes messages where appropriate.
• Relays information electronically to dispatcher, appropriate personnel or other agencies.
• Assists callers with basic life support procedures.
• Reads maps and gives directions to location of the incident.
• Performs assigned tests of communications equipment.
• Attends training sessions as required.
• Employees wear a headset and sit/stand for long periods of time.

Minimum Qualifications – You must meet all the minimum qualifications to be considered.

Additional Requirements

Applicants must be US citizens at the time of hiring.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

The following certifications must be obtained through training while performing as an Emergency Telecommunications Officer 1:

• APCO Basic Telecommunicator Certification
• CPR Certification
• Emergency Fire Dispatch (EFD) Certification
• Emergency Medical Dispatching (EMD) Certification
• NCIC Query Certification

• Knowledge of the Geography of Nashville

Note on Targeted Classification
:
Employees in this classification shall be automatically upgraded to the Emergency Telecommunications Officer 2 classification in 6 months provided all criteria are met (Policy 5.6 B- I Upgrades for Targeted Classifications).

Notes

Emergency Telecommunications Officer 1s are provisional (Non-Civil Service) employees. After successful completion of training with at least a standard evaluation, incumbents will begin their six month probationary period.

Recruitment Process:
Please read through the entire process before proceeding

• Step 1:
  The 911 Dispatcher position is a continuous posting, and the process begins when you apply online.
• Step 2:
  If you meet the minimum qualifications, your application will be sent to the hiring manager for review.
• Step 3:
  You may be contacted to interview for the 911 Dispatcher position.
• Step 4:
  If selected to interview, you will be required to provide clear copies of documents upon request:
  Birth Certificate, Social Security Card, Driver License or Government  (passport not accepted), and Proof of Education (High School Diploma or GED).
• Step 5:
  Your name will be placed on the eligibility register for 1 year. As vacancies occur you may be contacted to attend the 911 Dispatcher Training Academy.
• Step 6:
  If selected, you will be required to successfully complete a background check, drug/alcohol test, psychological evaluation, and physical examination. You will also be required to take a Criti Call Test.

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