Senior Financial Counselor; Inpatient ONSITE

Discover Vanderbilt University Medical Center :
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization: Inpatient Financial Counseling

Job Summary: Develops financial plans for patients who may be uninsured or under‑insured with minimal guidance. Screens patients and facilitates referral to state/other funding resources. Conducts follow-up on in‑house and discharged accounts.

• Conducts personal interview of patients gaining all required demographic and financial information.
• Verifies insurance coverage and benefit packages.
• Educates and assists patient with application other funding programs when criteria are met.
• Conducts follow‑up on pending applications to ensure appropriate disposition of account.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

• Insurance Regulatory Knowledge (Intermediate):
  Demonstrates knowledge of the appropriate rules and regulations for insurance policies, claims, payment and coverage. Ability to interpret and explain rules and regulations that are ambiguous or unclear.
• Communication of Results (Intermediate):
  Communicates results and recommendations to customers in a concise and non‑technical format. Clearly states implications and potential next steps. Presents analysis, ideas, and findings using the appropriate data visualization and presentation tools (such as Word, Excel, Tableau, and PowerPoint).
• Problem Solving (Intermediate):
  Uses critical thinking and process improvement i.e. coaches and mentors development of problem statement, describes current state, identifies root causes, creates future state, coaches and mentors development of solutions and action plans with a sustainability plan. Applies appropriate tools to address issues.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High‑achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

• Organizational Impact:
  Performs non‑routine tasks that significantly impact team's performance with minimal guidance.
• Problem Solving/ Complexity of work:
  Conducts research and analysis to solve some non‑routine problems.
• Breadth of Knowledge:
  Applies broad job knowledge and has basic job skills in other areas.
• Team Interaction:
  Provides informal guidance and support to less experienced team members.

• Supporting Colleagues – Develops Self and Others:
  Continuously improves own skills by identifying development opportunities.
• Supporting Colleagues – Builds and Maintains Relationships:
  Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Supporting Colleagues – Communicates Effectively:
  Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services – Serves Others with Compassion:
  Invests time to understand the problems, needs of others and how to provide excellent service.
• Delivering Excellent Services – Solves Complex Problems:
  Seeks to understand issues, solves routine problems, and raises…