Flight Coordinator - LifeFlight Air Communications

Position: Flight Coordinator - Life Flight Air Communications ($5,000 Sign-On Bonus)

Discover Vanderbilt University Medical Center :
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Life Flight Air Com

Job Summary:

The Flight Communication Specialist is responsible for notifying the pilot and flight team when transport has been requested; flight follows with each aircraft and relays information to the flight team during helicopter and/or fixed wing transport; coordinates communications among flight team, hospital, scene and hangar. The Communication Specialist is able to adapt to a rapidly changing high stress environment while multi-tasking in a timely manner.

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Shift Details:

The Flight Communications Center is a 24-hour operation. This position works 12-hour shifts (6a-6p or 6p-6a) and may vary based on staffing needs.

Department Summary:

Life Flight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carrell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt Life Flight's ground EMS and Event Medicine ambulances. This team dispatches any stat emergency calls throughout the medical center campus, monitor weather conditions, and track more than 10,000 take off and landings at the Vanderbilt helipads.

Sign-On Bonus Requirements

The sign-on bonus is not applicable to current VUMC staff or former staff who have worked for VUMC in the past twelve months. The sign-on bonus is only available for full-time positions.

Required Qualifications:

• High school diploma or GED equivalency required.
• Current EMT certification is required.

Preferred Qualifications:

• Minimum one year of dispatch experience is preferred (preferably Emergency Medical Dispatch).
• Certified Flight Communicator certification is preferred.
• International Association of Medical Transport Communication Specialists (IAMTCS, formerly known as NAACS) Certified Flight Communicator certification is required within 6 (six) months of hire.
• Ability to successfully function in a fast paced, service-oriented environment with minimal face-to-face interaction.

Communication Center Responsibilities:

• Provides a high level of customer service.
• Demonstrate ability to manage time appropriately when not actively engaged in a mission or task.
• Take and give patient reports with strong understanding of medical terminology.

Job Details:

• Monitors cameras at each air medical base and the VUH and Monroe Carell Jr. helipads.
• Monitors flight route, weather, ETE, maps, scene location by longitude and latitude, etc.
• Prioritize and disseminate accurate and pertinent information such as wind advisories and triaging helipads, to appropriate teams while keeping the safety of the crews and aircraft a top priority.
• Communicates by radio with flight crews to follow flight progress and position of each aircraft.
• Documents flight communications in dispatching software with accurate data entry.
• Notifies all involved agencies to coordinate air transport.
• Answers incoming telephone calls on a multi-line telephone system, radio communications system.
• Contact other flight services if aircraft is unavailable to transport patients.
• Coordinate when other flight services bring patients.
• Must be able to learn several software programs related to mission and flight tracking.
• Must be able to create business correspondence.
• Must possess excellent customer service skills and have the ability…