Clinical Case Manager, Urgent Care

Position Summary

The UCC Clinical Case Manager works closely with the Associate Director of the RESET Team (Rapid Evaluation, Stabilization, and Engagement for Treatment) in providing case management services to students, and supporting UCC staff through planning, implementing, and coordinating resources based on individual student and staff needs. The goal of this position is to promote continuity of care through coordinating, collaborating and advocating based on students’ needs;

coordinating care with students receiving services from other campus resources within and outside the Student Care Network as well as community resources including Vanderbilt University Medical Center (VUMC); assists UCC staff with the hospitalization process, discharge planning, follow-ups, and coordination of other services; establishes, maintains and coordinates relationships with campus and external resources that would assist with the students’ needs;

consults with other staff to discuss resources; consults/meets with students to determine their needs and best course of treatment; provides transitional support to referring therapist and clients in need of referral to community services; acts as liaison and coordinates between Student Care Coordination (SCC), UCC and community referral sources, including hospitals, private practitioners, clinics, psychiatry, and other mental health agencies while maintaining a shared database of community referral resources in partnership with the SCC.

Duties will include, but are not limited to: tracking of no-shows/cancellations and high-risk clients; scheduling referrals; obtaining authorization to release and obtain client information and/or medical/psychotherapy records; assisting and tracking caseloads, coordinating hospitalizations and/or post-hospitalization care; providing education, emotional support, preventative care and health promotion; tracking interventions and outcomes; and providing triage, assessment, crisis follow-up and crisis intervention as needed. This position will also perform occasional community outreach, consultation, and liaison activities.

Multicultural awareness, and specific awareness of racial and identity- related health equity issues, and responsiveness are important components of all clinical and community outreach-oriented work.

The University Counseling Center (UCC) supports the mental health needs of Vanderbilt students, encouraging their work toward their academic and personal goals. Our highly skilled and multidisciplinary staff develop evidence-based treatment plans tailored to each individual’s unique background and needs by working together with students, campus partners, and community providers. The UCC also emphasizes prevention and education through collaboration and consultation focused on the development of the skills and self-awareness needed to excel in a challenging educational environment.

We offer culturally responsive services in a safe and affirming space and are committed to engaging in an ongoing dialogue that provides our team with opportunities to grow in the context of their own cultural identity development. The UCC is committed to understanding the role of diverse experiences and backgrounds in order to best promote mental health and wellbeing in the lives of individuals and in our community.

Student Affairs serves a central role in student learning and development at Vanderbilt, advancing the University’s mission of teaching, research, and service. Student Affairs at Vanderbilt cultivates vibrant, inclusive communities that foster a student’s sense of belonging and wellbeing through collaborative partnerships, transformative learning experiences, and an accessible and holistic network of resources. We value connection, belonging, compassion, development, and innovation.

Our staff are committed to continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.

This role requires a minimum of 10% client-facing responsibilities and will not exceed 40%

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