Engagement & Outreach Specialist

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Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Every day at MHC, individuals and families reach out because life feels overwhelming. Some contact us directly on their own. Others are referred by hospitals, schools, community partners, or their health plan. All of them want MHC to help.

Your voice becomes the turning point.

As an Engagement & Outreach Specialist, you help people understand their options, feel supported, and take the next step toward better health. You make the process simple, welcoming, and easy to navigate.

This role is ideal for someone who finds purpose in helping others, enjoys meaningful interactions, and brings steady, hopeful energy to fast‑paced work.

Note:

This is not a traditional customer service or inbound call‑center role. It is a fast paced engagement role focused on calling individuals who asked for help through our website or whose doctor, school, or clinic referred them to us. Your work helps people take their first meaningful step toward getting better. Think of it as purposeful outreach built on empathy, clarity, and ethical influence.

This role is based on site at MHC’s Metro Center campus so you can do your best work with the support of a close, collaborative team. As part of the Business Development team, we move quickly, and being together allows you to get real‑time coaching, encouragement, and answers so you never feel stuck or alone. You’ll learn faster, connect easily with your teammates, and work in an environment where everyone is focused on helping people get the care they deserve as quickly as possible.

Reach out via phone calls to individuals and families. Introduce MHC in a warm, hopeful, and clear way that makes people feel cared for immediately.

Reduce fear, increase understanding, and make next steps simple.

Use training in communication, business development, and active listening to help people work through hesitations to move them from “maybe later” to “I’m ready now.”

Partner closely with Enrollment Clinicians who complete the next phase of enrollment, making sure each person lands in the right hands.

Follow up consistently, manage outreach efficiently in Hub Spot, and strengthen our partnerships by ensuring people receive timely guidance.

• You consistently help people feel seen, heard, and supported in the first minutes of an interaction.
• You maintain a steady rhythm of outreach with high follow‑up quality. You’ll make at least 100 calls per shift and enroll at least 25 people in MHC services.
• You convert outbound calls to enrollments at high levels through skill, clarity, and care.
• You help re‑engage people referred by their health plan who may have fallen out of care, ensuring they don’t slip through the cracks.
• You represent MHC with professionalism and warmth across every touchpoint.

Your work changes the course of someone’s life. Many will remember you as the first person who truly…