Patient Care Coordinator

Patient Care Coordinator – Results Physiotherapy

Location:

Nashville, TN

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual works in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures and supports the mission, vision, and values of Upstream Rehabilitation.

• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Provide excellent customer service: greet patients, make welcome calls, monitor arrival rate, and create a welcoming clinic atmosphere.
• Manage the daily practice schedule, document routing, personal overtime, non‑clinical documentation, deposits, caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and oversee logistical needs.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.

• Annual paid Charity Day.
• Insurance package:
  Medical, Dental, Vision, Life, Short‑Term and Long‑Term Disability Insurance.
• 3‑week paid time off plus paid holidays.
• 401(K) with company match.

The Patient Care Coordinator - I (PCC-I) supports clinic growth through execution of the practice management role and patient intake processes. The role works in collaboration with the Clinic Director to carry out efficient clinic procedures.

• High School Diploma or equivalent.
• Excellent communication skills and ability to relate well to Business Office and Field leadership.
• Multitasking ability with strong organizational detail, meeting deadlines, and working independently.
• Efficient time management and presentation skills as a team member.

• Full‑time position during normal business hours Monday through Friday, with a minimum of 40 hours per week. Occasional evening or weekend work may be required.
• Primarily sedentary work with frequent use of a computer, phone, and other office equipment.
• Ability to sit, stand, and use repetitive motions for typing and communicating with colleagues.
• Capable of moving, pushing, pulling, or carrying up to 20 lbs; seldom required to lift under 10 lbs.
• Must be able to view a computer screen for extended periods and comprehend information to respond appropriately.

This job description is not an all‑inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily, and reasonable accommodations may be made to enable associates with disabilities to perform essential functions, absent undue hardship.

Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram and check out our Linked In company page to learn more about what it’s like to be part of the #upstream family.

To Learn Even More About Upstream

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

• Entry level

• Full‑time

• Health Care Provider
• Hospital and Health Care