Front Office Coordinator

Front Office Coordinator

Location: Nashville, TN

Industry: Healthcare / Medical Office Administration

Pay: $18 per hour

Benefits: May be eligible for medical, dental, vision, and 401(k).

Our client is a busy, patient-focused healthcare practice with an upbeat and collaborative office culture. They value teamwork, professionalism, and exceptional customer service while maintaining an engaging and fast‑paced work environment.

The Front Office Coordinator is the first point of contact for patients and plays a critical role in daily front desk operations. This position supports patient flow by handling registration, scheduling, insurance verification, phone coverage, and payment collection while ensuring accuracy, confidentiality, and a positive patient experience.

• Greet and assist patients in a friendly, professional manner
• Register patients and maintain accurate demographic and insurance information
• Schedule, confirm, and update appointments; monitor schedules for changes
• Answer and route incoming phone calls promptly
• Collect co‑pays and outstanding balances and process payments
• Prepare and maintain patient records within the EHR system
• Assist with patient check‑out and schedule follow‑up visits
• Process forms, documentation, and medical record requests
• Support daily charge and payment posting and basic reporting
• Maintain office supply inventory and assist with administrative tasks
• Adhere to HIPAA guidelines and office policies
• Collaborate with team members to support smooth office operations

• High school diploma or equivalent
• Prior healthcare or front desk experience preferred
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast‑paced environment
• Comfort using computers, phones, and standard office equipment
• Professional demeanor and commitment to confidentiality

• Schedule:
  
  Monday‑Friday, 8:30 AM–5:00 PM (occasional closing shift until 6:30 PM)
• Includes two weekend shifts per month – only 2½ hour shift on those days
• Fast‑paced environment with frequent patient interaction

• Free lunch provided daily
• Supportive, energetic team environment

Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.