Supervisor - Front Office - Bankers Alley Hotel, Tapestry Collection Hilton

Overview

Supervisor - Front Office - The Bankers Alley Hotel, Tapestry Collection by Hilton ()

Lead with warmth. Deliver with style. Inspire with Nashville spirit.

At Canopy by Hilton – Bankers Alley, hospitality isn’t just a service—it’s a vibe. Our boutique, art-forward property sits in the heart of downtown Nashville, welcoming guests who want a local, authentic, and elevated experience. As a Front Office Supervisor, you’ll set the tone for that experience from the moment guests walk through our doors. We’re looking for an energetic leader who loves people, embraces Nashville’s creative culture, and knows how to inspire a team to deliver exceptional, personalized service.

If you’re ready to blend operational excellence with genuine southern charm, this role is the perfect stage.

What we are looking for: a natural leader with strong communication and people skills; passion for hospitality and excitement to showcase Nashville to travelers; organized, proactive, and confident in handling fast-paced operations; someone who thrives in boutique environments where personality matters; experience in hotel or guest-facing leadership roles (Hilton experience a plus); comfortable using hotel systems, solving problems, and coaching a team.

If this describes the environment you thrive in, apply today!

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We’re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We’re leaders in our industry and in our communities.
• Teamwork - We’re team players in everything we do.
• Ownership - We’re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Job:
Guest Services, Operations, and Front Office