Guest Service Agent Front Desk; PM​/Overnight - Bankers Alley Hotel, Tapestry Collection

Guest Service Agent Front Desk (PM/Overnight) - The Bankers Alley Hotel, Tapestry Collection by Hilton

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The Bankers Alley Hotel, Tapestry Collection by Hilton
222 3rd Avenue North Nashville 37201

Own the Night at Bankers Alley—Where Every Stay Begins With You.

Tucked into the heart of downtown Nashville, Bankers Alley blends boutique charm with a warm, modern Southern feel. Our team takes pride in delivering polished, personable service—day or night. As the Night Auditor, you’re the calm, confident presence that keeps our guest experience seamless and our hotel running smoothly while the city sleeps.

• Welcome and check in late-night guests with genuine hospitality
• Assist with inquiries, reservations, and overnight guest needs
• Monitor the lobby atmosphere and maintain a sense of safety and comfort
• Balance daily revenue, verify transactions, and complete end-of-day reports
• Reconcile front‑office accounts and prepare information for management
• Assist with overnight tasks such as light cleaning/organization and property walkthroughs
• Ensure front desk standards are upheld during night hours
• Communicate any overnight issues or guest needs to day‑shift leaders
• Uphold the Bankers Alley standard of service, professionalism, and warmth

The shift pattern will consist of 3P‑11P and 11P‑7A with a flexible shift to work weekends.

Rate of pay starts at $19.00 per hour

Specifically, we look for demonstration of these Values:

• Hospitality – we're passionate about delivering exceptional guest experiences.
• Integrity – we do the right thing, all the time.
• Leadership – we're leaders in our industry and in our communities.
• Teamwork – we're team players in everything we do.
• Ownership – we're the owners of our actions and decisions.
• Now – we operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Full‑time

Tapestry Collection by Hilton

Guest Services, Operations, and Front Office